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Level 4

Cannot log into my account

I cannot log into my account. I have changed my password twice and I still cannot get in. I filed an extension in April and paid for a deluxe package but now that I am ready to file I cannot login.

3 Replies
Level 4

Cannot log into my account

I am having trouble logging in. I have reset my password and I still cannot get in. I filed an extension earlier and paid for the deluxe package at that time. I am ready to file my 2018 taxes but I cannot get into the system.

Level 20

Cannot log into my account

I combined your duplicate thread to avoid confusion and redundancy.

Level 20

Cannot log into my account

What happens when you try--do you end up in a loop?   Does it act like it's going to log in, then doesn't and takes you back to the log-in screen?    Have you tried a different browser?    See if that makes a difference.