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Only you can make that call to the IRS to verify your identity ... https://www.irs.gov/newsroom/be-ready-to-verify-your-identity-when-calling-the-irs
Once you file then only you can talk to the IRS. Verifying your identity is between you and the IRS. Because of the COVID-19 slow down and short handed IRS, those things are taking much longer this year.
You can call the IRS or the taxpayers advocates office.
See: https://www.irs.gov/pub/irs-pdf/p1546.pdf
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