Once you file then only you can talk to the IRS. Verifying your identity is between you and the IRS. Because of the COVID-19 slow down and short handed IRS, those things are taking much longer this year.
You can call the IRS or the taxpayers advocates office.
See: https://www.irs.gov/pub/irs-pdf/p1546.pdf
**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
