can't delete adopted child

[tonya75]

I can't not delete the 8839 form so I can file my taxes.  I keep trying and it says it is deleted but then comes back. 

[RobertB4444]

It is a good idea to first clear your cache and cookies - which means removing all of the temporary programs that can gum up your web browser.  If that doesn't work, try using a different web browser.

Here is a link on how to clear your cache and cookies.

If that doesn't work I would recommend phoning TurboTax to ask for help.

Here is a link to the TurboTax Phone Number.

[champagneBeadworks70]

the adoption was befor 2019 but I can't remove the adoption form. why?

[Critter-3]

Do you have a carryforward of an unused adoption credit form 8839?   If so deleting the form will remove it permanently.  That form will not be functional until 3/3 ... I would wait if I had a credit to use up.  See the chart here: 

https://ttlc.intuit.com/community/forms/help/irs-forms-availability-table-for-turbotax-individual-pe...

[TZach]

I tried deleting all the adoption forms over and over again and they kept popping back up. 

What WORKED is that I deleted the forms, logged out of Turbotax (by hitting the button on the bottom left of the screen), and then logged back in. The Adoption Credit line was gone after that. 

I hope that works for ya'll!

[lpa2008]

I have tried everything listed. signed out logged back in and i cant get the adoption credit off. HELP

[Critter-3]

Please contact support via phone for assistance with this situation ... contact details can be found here

[lpa2008]

Thanks! On the phone with them for an hour so far and they can’t help either. 🤦🏼‍♀️🤦🏼‍♀️

[Critter-3]

Are you sure you don't have a carryover from a prior tax year to use up ?   Did you try deleting the kids on the return and the adoption form then rebooting your computer & clearing your cookies ?  

[lpa2008]

I do have a carry over as I’ve never filed on the adoption from 2019. I don’t have the form they are asking for. I have not tried deleting the child yet, I have deleted the adoption forms they won’t delete. 

[Critter-3]

If you have a carryover from a prior year return then that is probably the issue ... you have to complete that section of the program so the credit can be used ... it cannot simply be deleted... you have to get to the root cause. 

[lpa2008]

I have completed it. It says it’s waiting on a form, from what I have read the form isn’t even real. 

[Critter-3]

Which form ? 

[BootheTT]

Hey there! 

   I have been assisting customers with this issue and we have found a solution that works for us. When under the deductions and credits portion of the interview  navigate to the adoption credit section. Enter in figures in the required fields to generate a form for TY21 as such: 

Next you need to select that you had expenses in 2021 and finalization was in 2021. It will then give you a breakdown of you year over year carryovers that can be edited. Delete this number and make them zero so that a carryover worksheet is not generated. 

You can now go to the Tools menu to delete a form. 

Delete the Worksheet first and this should delete the 8839 and if not, delete it. 

The return should be now clear of that error and you can proceed to e-file. 

[MichelleLO]

Thank you for providing this valuable information to the Community. 

@BootheTT