Can't activate Turbotax Home and Business

[clw09]

I am having the exact same issue! I cannot do any of the suggestions given in this article because  of a blank screen!

[jmelso]

Reduce your screen resolution to 800x600

[mccueeb]

I tried all this to activate Costco purchased Turbotax Deluxe 2020 and it did not work. I called your customer support and to no avail. I hope you can help because I am to the point where I may have to end my long standing relationship with turbotax.

[AkinaLO]

Please try changing your screen resolution in order to correct the issue.

Blank activation screen - ttlc.intuit.com

If that doesn't' work, please contact TurboTax support to receive help over the phone.

What is the TurboTax phone number?

[basantos76]

This worked!  Thank you for taking the time to post the resolution.

[GaryPisarski]

I had the same problem, spent two hours with various Turbo Tax experts, none of whom could give any help. Paid $1 to join Just Answer, then they wanted $52 to speak on the phone. I had a new HP, changed my display settings to 800x600 and the activation screen appeared. I can't understand why the experts at TurboTax don't know this as this problem is common among community users.

[mccueeb]

Yes changing the display resolution works, so ridiculous!!

[LMardenNC]

worked for me too. how ridiculous.

[pe7]

This is ridiculous. Brand new laptop. Turbo tax Premier.  Have to change screen resolution to 100%, put in 15 digit activation code, , then change screen resolution back to 125% so I can activate after it updates every time (which it does every time I open the app up) . What a hassle. Spent at least 30 minutes or more on phone to find solution.  If they don't fix I will be buying H&R block in future. Ive been using TT for at Least 10 years or more now. They're going to lose me if not corrected. 

[GaryPisarski]

Totally agree having gone through same hassle. It is ridiculous that this far into having TurboTax 2020 available, the Customer Service team is clueless on the solution. I have used TurboTax for more than 15 years and also am considering switching to H&R Block in the future. 

[stineLLC]

You poor man - I've experience the SAME EXACT issues and have spent days on it.  THANK YOU! Thank you for sharing - you were the solution to my TT problem. So sad even TT didn't know something this simple after also spending hours with them on the phone. I had researched online if others had this problem, but wasn't until today that I found your post.  THANK YOU AGAIN!

[NP411]

This resolution change worked for me too. 

[C2ldonk99Norma]

Thank you. Your suggestion on screen resolution worked. Unbelieveable that it would be an issue.

[Annm]

TThank you resolution  was the problem. I was on the phone 2 hrs with turbo tax. They   could  not help. Resolution solved problems. 

[Komisario]

Thank you very much this really works.