Can't access returns done with Mint linked account

[iwanttotalktoaperson]

I have two turbo tax accounts.

One was used for returns around 2013.

One was used for all returns in the last 6 years. It used the same login as my Mint account. I can no longer access this account or those returns. Both accounts use the same email.

I tried following the instructions given here to see all my accounts: https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-...

Following these steps does not show me a list of accounts. When I complete the recovery, I am routed to the returns for my older account. Mint no longer allows me to log in to check on the account there. I also cannot find any way to actually talk to a human being at Intuit about getting my account issue resolved. How do I get to the data in my Mint linked account?

[xmasbaby0]

A 2013 return is gone.  TurboTax and the IRS save returns for seven years.

  You have to access your own account and/or  print it for yourself using exactly the same account and user ID that you used when you prepared the return.

Start a 2023 return online and enter some personal information  so that the menu on the left opens up and lets you access your past year returns.

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

Account Recovery

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-return/find-last-year-tax-data-file-...

You can get a free transcript from the IRS or for a fee of $30, an actual copy of your tax return.

https://www.irs.gov/individuals/get-transcript

https://www.irs.gov/pub/irs-pdf/f4506.pdf

SAVE YOUR TAX RETURNS !

EVERY year before mid-October you should save a copy of your tax return as a pdf and print a copy of it for your records.  That way you will not be searching online frantically when you need it for a lender, FAFSA forms, your next tax return, etc. 

https://ttlc.intuit.com/questions/1900937-why-should-i-save-a-pdf-copy-of-my-return

https://ttlc.intuit.com/questions/1899779-what-s-the-difference-between-the-tax-data-file-and-the-pd...

https://ttlc.intuit.com/questions/1912466-how-do-i-save-my-return-as-a-pdf-in-the-turbotax-software-... •

NOTE:  TurboTax and the IRS save returns for seven years.  Returns older than seven years are purged.

[iwanttotalktoaperson]

I am not trying to find my old returns. I have all of those. I am trying to figure out how to get back into that old Mint-linked account to make next year's taxes easier since that account already has all my current information saved. When I do the account recovery steps, I do not get a list of accounts associated to the email address. Instead it forces me into the old Turbotax account.

[xmasbaby0]

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday