Can not install turbotax. Message comes up "windows update in progress", but there is none. Can I override?

[DoninGA]

There is a Windows update in the background that needs to be installed before the TurboTax program can be installed.  Just re-start your computer to install the update then the TurboTax program will install.

[pvyery]

I thought of that, tried the restart, nothing showed up.

[DoninGA]

If you have re-started and your Windows OS is up to date, then the TurboTax installation should start.  If the installation file will not start because of the same message, then delete the file and re-install the installation file.

If this continues to be a problem then contact TurboTax support.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[bardhan]

I am having the same problem....restarted my computer....my Windows 10 is up-to-date. I am installing from a CD....running the setup program. What file am I supposed to delete?I don't understand.

[lorilynnnj]

Same issues as above.  There is no file to delete.  Getting this issue with a brand new CD.  How is this a widespread issue that has been ongoing and Intuit has not fixed it or posted a resolution?  I have tried this on 3 different laptops - 1 with Win7 and 2 with Win10 and still the same issue.  PLEASE ADVISE!!!

[nsmith1]

Same issue. I have paused Windows updates and restarted browser. I have no CD...will you be sending one?

Or my refund?

[JM426]

Try the restart  a couple of times, finally  worked for me.