Get your taxes done using TurboTax

Same issues as above.  There is no file to delete.  Getting this issue with a brand new CD.  How is this a widespread issue that has been ongoing and Intuit has not fixed it or posted a resolution?  I have tried this on 3 different laptops - 1 with Win7 and 2 with Win10 and still the same issue.  PLEASE ADVISE!!!