Can I talk to an agent?

[spursfan111]

Need to acquire my tax return

[robtm]

1. Sign in to TurboTax Online
2. Select the Help (question mark) icon from the menu to open the TurboTax Assistant
3. Enter your question, or type in Talk to a specialist
4. Follow the prompts to set up a call

This is the most efficient way for you to connect with the right person. If you still need help, you can contact us at (800) 446-8848.

[hawaiirix]

I was working in converting a property from Rental to private use.  There were some carry forwards.

All of that disappeared.

I need to talk to an agent to get the info back for future year carry forwards.

Can I set up a dial in session with an agent?

[xmasbaby0]

@hawaiirix 

We cannot arrange calls to customer support from the user forum.  You need to call in for yourself.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time daily

[zacharyzyg]

Spoiler

Code IND-032-04 reject by IRS

How can I fix this code?

I am sure mine and my wife's PIN are correct.

We are married joint pay tax every year. So, the AGI is the same. Before, I hire a CPA, this year, I want to do it myself. Then I faced this problem.

[xmasbaby0]

@zacharyzyg 

We cannot see a code in your post.

You received an email that we cannot see that tells you why your tax return was rejected.  

Some rejected returns can be fixed and re-filed.  Some have “un-fixable” reasons for the rejection and have to be mailed instead. What is the rejection code or rejection message? 

 If it was rejected for AGI—-be aware that many 2021 returns took so long for the IRS to process that your 2021 AGI might not be in the IRS system.   Try using zero instead.

If filing with zero is rejected then file again but select the option that you did not file last year.  The IRS does not see that question and it will allow you to e-file with no AGI question.

https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If that does not work and you still cannot e-file, then print, sign, and mail your tax return.

[DoninGA]

@zacharyzyg You can enter any 5 digit number for the e-filing PIN.  The rejections is probably for the 2021 AGI.  The IRS more than likely does not have your 2021 AGI in their database.

Try entering a 0 (zero) for both of your 2021 AGI's and e-file the 2022 tax return again.

[zacharyzyg]

IND-032-04 is my code

IND-032-04 - 'SpousePriorYearPIN' or 'SpousePriorYearAGIAmt' in the Return Header must match the e-File database.

[zacharyzyg]

But I do have tax filling last year by my CPA.  Can I still put '0'?

[xmasbaby0]

Yes----in many cases the backlogged IRS has not  yet put your AGI into the system, so even if you know it, the IRS does not have a way to match it up in the system.  Try using zero.