3662840
You'll need to sign in or create an account to connect with an expert.
I suspect you purchased the download and used online by mistake.
We see people get confused and they keep logging in to online software which will require them to pay at the end. You need to use the desktop software. One way to tell if you are using the right software---your tool bar. Online software has the toolbar in a black vertical column on the left side of the screen. Desktop software has the tools up on the top of your TT screen.
You appear to be posting from online software instead of the desktop CD/download software that the license code is for. If you are using online, you are using the wrong program. You need to switch to the desktop software to get what you paid for. You have to download it, update it and open it up from your own hard drive to use it.
HOW DO I GET STARTED WITH TT DESKTOP
Still have questions?
Questions are answered within a few hours on average.
Post a Question*Must create login to post
Ask questions and learn more about your taxes and finances.
nbostick7
New Member
ramseym
New Member
SydRab5726
New Member
aishamccollum22
New Member
janetkeehobbs
New Member