Can i speak to someone

[MeganS]

If you're using TurboTax Online:

1. Start by signing in to your account (if you aren't already). Why do I need to sign in?
2. Click Contact in the upper-right corner of your screen.
3. Ask your question, and then:
   • Post it to our community of experts; or
   • Talk one-on-one with a live TurboTax Expert, CPA, or enrolled agent (requires the PLUS add-on if using Federal Free Edition).

If you're using the TurboTax CD/Download software or can't sign into your account, click here to contact us. Ask your question, click Continue, and follow our onscreen instructions.

[jdbesselievre]

I was charged for Tax Audit which I did not need when filing.  Would like to get Credit for $45.

[KatrinaLO]

You may need to contact customer service directly for assistance. Please see the following information here for more details.

@csgtrich 

[maurcakes123]

I am having a problem having purchased Turbotax for Home and Business.  I am no longer a business owner and am now being paid via a W-2.  I also received Social Security Payments for the first time in October and there is nothing in the Home and Business where I can add the payments I have received since they are taxable.  Is there any way I can cancel the software I have and get a free replacement with a product that has deductions for travel expenses to work, Form SSA 1099 Payments, etc?

Thank you. 

My phone number is [phone number removed]

Email: [email address removed]

[xmasbaby0]

@maurcakes123 

There is nothing you have mentioned that could not be entered in Home and Business.   If you want to downgrade to a lower version of desktop you can request a refund for that product and purchase Deluxe or Premier.    Any version of the desktop download software has all of the forms and all of the schedules.

Not sure what travel expenses for work you are referring to if you no longer have a business.   W-2 employees cannot deduct job-related expenses on a federal tax return.

 Go to Federal> Wages & Income>>Retirement Plans and Social Security  (SSA1099 and 1099RRB) to enter your SSA1099.

To request a refund for a TT product

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-p...

DOWNLOAD (This requires a full PC or Mac—-cannot be used on a mobile device)

https://turbotax.intuit.com/personal-taxes/cd-download/

You can also purchase the desktop download from various retailers such as Costco, Amazon, Walmart, Best Buy, Staples, Sam’s Club, etc. etc. etc.

This link Where can I obtain authentic TurboTax software? has a list of authorized TurboTax resellers.

When you use desktop software, there is an additional fee to e-file a state return.  You can avoid that fee if you print, sign and mail the state return.