Can I install TurboTax CD on both PC and Mac for only one license fee?

[MR79]

I just spent a frustrating hour with a customer service rep and finally, when I asked for a supervisor, I was told that the supervisor had been listening in on the call and that she is the one who is insisting that I need to purchase an additional license for the other platform--even though there is absolutely no indication of that requirement on the packaging.  For the record, in past years, I have always used the Windows and my adult daughter the Mac version--two separate downloads--off the same CD license purchased from Costco.  This is egregious and inexcusable as well as deceptive business practice--to claim we can have up to 5 downloads WITHOUT specifying that the downloads must be limited to one platform.  TurboTax customer service totally sucks!  I will tell everyone I know to get off the TurboTax train as soon as they can because clearly, they no longer have integrity or respect for their customers.  For the record, I have been a loyal TurboTax user/customer since as far back as I can remember (well over a decade).

[MR79]

I noticed the date - March 14, 2022.  Well it is now July 11, 2022 and TurboTax Customer Service still sucks.  I was unable to get the agent or her supervisor to acknowledge the issue--much less, resolve it.  Their solution--I need to buy another license!  Are these people for real? !

[Atomx00]

I was pleasantly surprised that when I installed the .dmg file for Mac from the CD on my laptop, it worked immediately. I used the license code that came with the CD. I had previously installed on my mother's PC back in April 2022. This is for the Home & Business version.

[Critter-3]

The CD has both the PC and MAC program installation files on it  ... the only really good reason to buy the CD is if you need to install on both OS.  If you used the CD to download the first time you must always use the CD to install everytime so make sure to keep the CD in a save place.   If you used the download option the first time you must always use the download option.  You cannot  "mix and match" ... that is the limitation of the CD product ... so pro and con.  Once you learn the rules life is good.  

[bctaxpayer]

I purchased the 2022 CD and when I launched it in a CD drive of an old Macbook, it showed only the TurboTax.dmg and not the Windows executable.  I viewed the contents of the CD using the Finder and Command Line, and any Windows folders on the CD are hidden from view, and if I try to copy the contents of the CD to a flash drive, only the Mac files are copied.  How do I access the Windows installation volume on the CD?

[MichelleLO]

If you are having trouble installing your MAC software, please see this TurboTax Help Article for assistance: How do I install the TurboTax software for Mac?
If you are not finding the option to download your software for Windows, please reach out to TurboTax Customer Support for further assistance: What is the TurboTax phone number?

@bctaxpayer
 

[VolvoGirl]

@bctaxpayer   Don't you have a CD reader on the pc?  Find a friend with a windows computer to copy the CD to a usb drive.  See SteamTrains post here

https://ttlc.intuit.com/community/taxes/discussion/why-can-t-i-install-turbotax-on-my-laptop-via-dow...

[mnseas22]

Installec from cd on my iMac but cannot open on my mac laptop. Tried t install on the laptop but program would not permit.

[CarissaM]

What is the error that happens when you try to open it? @mnseas22

[Prattstreet33]

My iMAC is running Catalina so 2022 won't work.   I want now install on my PC so I can do my 2022 taxes

[Critter-3]

If you bought it from TT directly you can call and ask for the PC version in exchange   OR  you can buy the version you need and get a refund for the one you cannot use ...  

Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp
Use this TurboTax website to check your orders and payments -
https://turbotax.intuit.com/personal-taxes/cd-download/order-status/

Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.

See this TurboTax support FAQ for a contact link and hours of operation -https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

[caw4]

I was able to download for both Windows and Mac for just 1 license fee. It was a little tricky though. Here is what I did...

• I initially bought TurboTax Desktop Premier 2022 and selected Windows as my operating system. I downloaded the Windows installer per the usual instructions.
• Afterwards, I went here: https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts&cgcview=downloads (Your TurboTax account -> Downloads)
• Initially, it only shows the Windows download button...
• Scroll to the bottom section that says Did you order a TurboTax product that you don't see listed above?
• There is a sentence that says "If you ordered a CD but want to access TurboTax as a download instead, enter your license code here". I know, it is talking about CD orders and it sounds like this doesn't apply, but nonetheless click the link that says enter your license code here.
  • Tip: Do not open in new tab. That won't work. Just left-click the link. It will open a dialogue box on top of the current page.
    
• Paste your License code in the box and select the other operating system that you didn't already download. In my case, I selected "Mac".
• Click the Get download button
• Now, at the top of the page, you should see two download buttons: Macintosh download and Windows download.
• Success!
  

[CarissaM]

Thank you for providing this workaround. @caw4 

[Critter-3]

@CarissaM 

Please make sure the technical support folks at TT get this message of the relatively simple  workaround for folks who use the CD to do the first download and then need to download the other OS file without the CD ... due to the fact that computers do not come with a DVD drive standard any longer this is a common issue these days.  In fact a FAQ on this matter and/or some instructions in the CD packet would be proactive of the company. 

[fengfang]

Sadly, this method no longer worked. I got an error message saying: "Whoops! We hit a snag loading your data. Please try again."