I just spent a frustrating hour with a customer service rep and finally, when I asked for a supervisor, I was told that the supervisor had been listening in on the call and that she is the one who is insisting that I need to purchase an additional license for the other platform--even though there is absolutely no indication of that requirement on the packaging. For the record, in past years, I have always used the Windows and my adult daughter the Mac version--two separate downloads--off the same CD license purchased from Costco. This is egregious and inexcusable as well as deceptive business practice--to claim we can have up to 5 downloads WITHOUT specifying that the downloads must be limited to one platform. TurboTax customer service totally sucks! I will tell everyone I know to get off the TurboTax train as soon as they can because clearly, they no longer have integrity or respect for their customers. For the record, I have been a loyal TurboTax user/customer since as far back as I can remember (well over a decade).
