Blank activation screen

[kgreifzu]

Changing the resolution did not work for me.  A blank window opens and then closes.  How did I try changing the Windows scaling?

[kgreifzu]

My scaling is set to 100% but the Activation screen still opens blank and then closes.  Any ideas?

[BrandiLO]

Please click here for some steps to troubleshoot blank screens. If this issue continues to persist, please let us know your version of TurboTax and the browser and/or operating system you are using.

[frustratedbytt]

Thank you. Hey TT fix this please.

[AkinaLO]

@frustratedbytt Please contact TurboTax for assistance over the phone.

What is the TurboTax phone number? 

[Mistina]

I have windows 8 and have tried ALL  the aforementioned items.

still getting the blank activation screen 

[1742j47]

Have new Dell 15" laptop that recommends scale of 125% & 1920x1080. Got blank windows for Activation & Help. Changed scale to 100% and everything was normal except small fonts. Had to Zoom in TT & Quicken.  TT needs to fix this iratating bug.

[Ryan_tt]

I got past the blank activation screen by adjusting the display resolution, however now the Search window is now blank.   Adjusting the display resolution again will display the contents of the Search window, however I still can't enter any text, click on links, or mover the scrollbar within the Search window. 

I have a brand new computer almost straight of the box. I have tried most all of the display debug recommendations and they do help with the display, but not with the text entry.  

[CarissaM]

If you are still experiencing the same issue, please click here to speak with a customer service associate. 

[cfoxfreeman]

I never had a problem with my Windows 7 PC.

Spent $600 on a new PC just to get Windows 10 since Turbo Tax no longer supports a Windows 7 version starting in 2020.  (I was not going to ruin my Windows 7 unit with this garbage bloated confusion Windows 10 OS--hate it).

The Turbo Tax Robot won't even let you get to a real person even with your appointment number.   

Turbo Tax is becoming very bad news.  

Three Turbo Tax technicians and a full day wasted with them telling me to install and uninstall the program,  and my activation screen was either blank or with one blue dot.   The techs just decided to hang up on me after a while instead of digging deeper.   I found this thread. 

YES, YES.   Absolutely solves the problem.   Changing the screen resolution all the way down to 800 X 600 does the trick.   

Thank you, Thank you for posting.   You are my angel.

[leonbev43]

it worked

[harora24]

 tried uninstall, reboot, re-install. Changed all display sizes, nothing worked. Disabled anti-virus, firewall, windows defender.

[Dave12345]

kgreifzu

 Set your resolution to a lower setting

[MontereyJohn]

Solved, thank you.

I tried to install on a brand new 2021 Dell XPS notebook at its full 1920 by 1200 resolution, but got only a blank activation box.

No problem at 800 by 600.

I previously had no problem installing on an older Huawei Matebook X Pro at 3000 x 2000 resolution and a 200% scale setting. Same install package, same validation code.

(I did not try changing the Dell 125% scale setting, BTW)

[winifish]

That did not work. Scale 100 and 800x600, separate and together. Restarted computer with low settings. Installed twice. What now? I have TT Business, Windows 10, new computer. How do I activate?