Billing Issue Your company took money from my account. Could you please explain why and refund it as soon as possible.

[DoninGA]

Answered here - https://ttlc.intuit.com/community/retirement/discussion/re-your-company-took-money-from-my-account-c...

[eunn]

How can I use the key word?

[DoninGA]

When you contact TurboTax support using the phone system just say Billing Issue until the system transfer you to a TurboTax support agent.

[Bfriley77]

When purchasing Kansas State tax it stated my payment didn’t go through so purchase twice.  Please credit my account as I see my credit card reflects two payments to you.

[DoninGA]

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@Bfriley77 wrote:

When purchasing Kansas State tax it stated my payment didn’t go through so purchase twice.  Please credit my account as I see my credit card reflects two payments to you.

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You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...