Are there turbotax deluxe problems with macOS 11 Big Sur?

[userg_bateman]

is turbotax deluxe 2020 compatible with MacOS 11 Big Sur?

[DaraLO]

No, not that I am aware of.  TurboTax Deluxe 2020 is compatible with macOS Mojave or later.

Reference:  Minimum system requirements for TurboTax Mac software

[jad5]

Well,   It will not start on my iMac running Big Sur (32GB of RAM,  600GB of free harddrive space.)  Triggered and error message on 1st start up, then after it downloaded updates. and now it just won't start. I installed from a CD.

[MoniqueLO]

Please see below for information on how to resolve the issues you are experiencing.

https://ttlc.intuit.com/community/troubleshooting/help/turbotax-for-mac-won-t-open-when-installed/00...

If you need additional assistance please feel free to contact customer support. I have included that information below.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[AngelArs]

There are many people on the Apple Big Sur forum that are having issues with turbotax running on Big Sur. 

Why are so many reporting issues if it's compatible?

[AkinaLO]

Not sure, but try uninstalling and reinstalling the software.

Also, give TurboTax support a call for troubleshooting assistance over the phone.

What is the TurboTax phone number?

[AngelArs]

Have tried reinstalling, but no joy. BTW, the amazon website doesn't list the 2020 version of turbo tax as being supported with Big Sur. Interesting.

Intuits tech support isn't even honest enough to admit that there's an issue. Many others have reported that they have been kept on the phone for over 4 hours, while their "tech support" fumbles around to try to find an answer, which in the end they never do. Under these conditions I think it's best to simply get a refund.

[mmaier01]

yes. nothing but trouble since i downloaded. 1 file 599 MB, then another 614MB. Neither open or run.

Tried Safe mode. Removed old TT files. MacBook Air. Malwarebytes running also.

launch from icon shows bounce and attempt to update file then close program.

launch from finder with open option does the same.

contacted Apple support. not there issues they say. No assistance from Intuit at this point. 

Need refund and try online version, if possible. 

Just read malware infection detected in macOS, but not aware of any executable problems/issues.

any assistance appreciated.

[mmaier01]

multiple installs and removals. both in regular mode and safe mode. both with malwarebytes in and removed.

i have two separate files on my download page. one is 599 the other is 614. i have only tried the larger file.

i have spent over 3 hours on the phone with support with no effective resolution. please escalate.

thanks.

[BeachGuy2]

Recently I installed the Big Sur update 11.2.1.  Yesterday and today I tried to run my Turbo Tax Deluxe 2020, but now the TT program will not even load (or run).  Today I uninstalled TT, rebooted and reinstalled, but TT still does not load (or run).  Thus I'm no longing able to use TT.

Is anyone else experiencing this same problem after updating to 11.2.1?

Thanks 

[EbonyL122824]

@BeachGuy2 See this link here for assistance with Big Sur. If you need further assistance, contact customer support here.

[BeachGuy2]

I just tried the steps listed under "Remove and reinstall Turbo Tax for Mac" (deleting a series of folders and files in the Library) and unfortunately Turbo Tax still does not open.  The following message flashes by "Please wait while we verify everything is up to date."  The toolbar across the top of the screen does not change to the Turbo Tax toolbar. 

[mmaier01]

There have not been any updates at all to this condition in the past two weeks. Intuit is Not into it....

[macuser_22]

There have been two Mac updated in the last week.

Be sure you delete ALL the files, including the one added at the bottom.

Corruption could have occurred in the Application or in an associated preference or support file.

The best remedy is to totally uninstall TurboTax and all associate files and then re-install. That will not delete or change any .tax2019 data file that had already been created with the tax data.

To uninstall the application and all associated files need to be deleted and then the application reinstalled. If there was a state then the state must also be reinstalled.

Here is a FAQ for how to uninstall Mac
https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac
Also if present remove: ~Library/Caches/KSCrash/TurboTax

Restart the Mac.

https://ttlc.intuit.com/questions/1901209-reinstall-turbotax-mac

[mmaier01]

This does not solve the no-start Problem