Anyone getting "Undefined" error message this morning? I worked on taxes yesterday no issue. i can log in no problem when I try to do anything today, i get "undefined"

[SForrestLO]

Just to clarify, you are using the online version of Turbo Tax?

@Member2

[Member2]

Still getting undefined using turbotax premium online.

[TiffanyL]

@Member2 

May I ask what screen are you on when you are receiving this error message?

Can you try the steps provided below to see if that resolves your issue:

• Log completely out of your TurboTax account
• Clear cache and delete cookies
• Then log back in and see if you are still having the same issue

If you are still having the same issue after trying the above steps, please respond back here and let us know.

[twiley]

Cx keeps getting an undefined error when she selects that she is a U.S. citizen. Had her clear cookies and cache and reboot the computer, signed out, and back in nothing is working. How can we fix this

[TiffanyL]

@twiley 

May I ask did you try and use a different web browser?

[twiley]

yes i did

[CarissaM]

It would be best to give us a call here, so we can look into this further. @twiley 

[Me1231]

I am having same problem. Was there a fix?

[Me1231]

Any fix on this his?

[MoniqueLO_]

Please feel free to contact Customer Support so you can speak with someone who can assist you.

@Me1231