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curdman123
New Member

Anyone else run into a "snag" when they try and do ANYTHING on this xxxxx website? Can't even enter in my W-2...just loads for a while, then quits and says "snag".

 
7 Replies
xmasbaby0
Level 15

Anyone else run into a "snag" when they try and do ANYTHING on this xxxxx website? Can't even enter in my W-2...just loads for a while, then quits and says "snag".

Try a different browser.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
curdman123
New Member

Anyone else run into a "snag" when they try and do ANYTHING on this xxxxx website? Can't even enter in my W-2...just loads for a while, then quits and says "snag".

Tried three.  As well as 2 computers.
curdman123
New Member

Anyone else run into a "snag" when they try and do ANYTHING on this xxxxx website? Can't even enter in my W-2...just loads for a while, then quits and says "snag".

Best part, same issue on the app.  Guess they just sick of my money.
DoninGA
Level 15

Anyone else run into a "snag" when they try and do ANYTHING on this xxxxx website? Can't even enter in my W-2...just loads for a while, then quits and says "snag".

For assistance with this connection problem will need to contact TurboTax support.

Use this website to contact support during business hours - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

curdman123
New Member

Anyone else run into a "snag" when they try and do ANYTHING on this xxxxx website? Can't even enter in my W-2...just loads for a while, then quits and says "snag".

It is not a CONNECTION PROBLEM.  I don't lose connection...your software just fails due to a coding error.  I'm sure its complicated, but if you can't figure it out, I no longer trust you with my taxes.
DoninGA
Level 15

Anyone else run into a "snag" when they try and do ANYTHING on this xxxxx website? Can't even enter in my W-2...just loads for a while, then quits and says "snag".

As stated - Contact TurboTax support for the problem.
JackRafter
Level 4

Anyone else run into a "snag" when they try and do ANYTHING on this xxxxx website? Can't even enter in my W-2...just loads for a while, then quits and says "snag".

This should have been fixed by now. Please try again.

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