Another rejected tax return

[pithampaddy-gmai]

I'm filing on behalf of my elderly parents. My father has always been primary on their joint return. This year because of his declining health and mental capacity, I made the mistake of listing my mother first. IRS rejected the e-file because they couldn't verify the AGI and/or PIN against last year's return where my father was primary/first. They don't have an IRS-assigned PIN, just the one I can enter in TurboTax (Desktop) when signing. I have verified the AGI is correct.

I switched them back so my father is first, after learning that even after he passes, he should always listed first if I want to e-file. But IRS keeps rejecting the return. The error message in Turbo Tax says "The IRS couldn't confirm XXXX's identity", where XXXX is still my mother even after I switched back to my father primary and listed first, which I've verified in Forms view on the 1040SR and in the printed pdf. 

What can I do to get this e-file to go through?

[LeticiaF1]

Even if you are using the amount for the AGI, there are still some situations that could affect what AGI number you use.  Some of those situations are:

• If you amended your return you must use the AGI from your original 2024 tax return.
• Make sure that you entered the number was entered correctly without rounding. 
• If you filed your return after November 10, 2025 enter $0 as your prior-year AGI.

For more ideas that could help you find out what your AGI is, refer to the following TurboTax help article:

How do I find last year's AGI?

What does my rejected return code mean and how do I fix it?

[xmasbaby0]

When you switched the order of the names in MY INFO, did you also correct the income information that had been entered ---and make sure to assign the income to the correct spouse?   Just switching the order of the names did not  correct where you entered the income.   As for the AGI---if the 2024 AGI is not working you can try using zero instead.

[pithampaddy-gmai]

Thanks. I'm using the AGI on the original and I verified through IRS.gov (logging in with ID.me) that it is the AGI they have listed as well.

[xmasbaby0]

And.....if the AGI you are using does not work, try zero.