I'm filing on behalf of my elderly parents. My father has always been primary on their joint return. This year because of his declining health and mental capacity, I made the mistake of listing my mother first. IRS rejected the e-file because they couldn't verify the AGI and/or PIN against last year's return where my father was primary/first. They don't have an IRS-assigned PIN, just the one I can enter in TurboTax (Desktop) when signing. I have verified the AGI is correct.
I switched them back so my father is first, after learning that even after he passes, he should always listed first if I want to e-file. But IRS keeps rejecting the return. The error message in Turbo Tax says "The IRS couldn't confirm XXXX's identity", where XXXX is still my mother even after I switched back to my father primary and listed first, which I've verified in Forms view on the 1040SR and in the printed pdf.
What can I do to get this e-file to go through?
