After upgrading my turbo tax software I lost all of the data previously entered. How do I correct this?

[mesquitebean]

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@ dml2021tx wrote:

That was the first thing I did. Even the previous intuit directory structure is missing.

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Are you using the Windows version or the Mac version?    If using Windows, do you have more then one Windows user account?    If so, sign into each Windows user account and look for your TurboTax data files, and also check the Recycle Bin in each Windows user account. 

[dml2021tx]

CarissaM I'm certainly not going to try that. I'm almost done entering my taxes this year and I don't want to start over again. Plus, I don't believe in magic and the idea that uninstalling and reinstalling turbotax will bring back the deleted folders is far-fetched at least.

[dml2021tx]

mesquitebean - Windows 10. I have already looked at the only other user account and its directories, one drive, and recycle bin. Nothing.

[mesquitebean]

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@dml2021tx wrote:

mesquitebean - Windows 10. I have already looked at the only other user account and its directories, one drive, and recycle bin. Nothing.

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If it were me and found no solution, the first thing I'd do is ask for my money back for the current-year software under the unconditional 100% Satisfaction Guarantee--even if you intend to keep using the current product.

FAQ:  TurboTax Satisfaction Guaranteed Refund Policy

https://ttlc.intuit.com/community/charges-and-fees/help/our-turbotax-satisfaction-guaranteed-refund-...

and

https://ttlc.intuit.com/community/tax-topics/help/how-do-i-request-a-refund-for-my-turbotax-product/...

Although uncommon, I've seen horror stories like this occasionally in the forum, and for that reason, every time I work on my tax data file I save a copy of it to a flash drive which also houses copies of my previous year data files and PDFs (I even back up that flash drive occasionally).    

NOTE:  I don't work on the data file while it is on the flash drive (not recommended due to possible data corruption), but I copy the *.tax2021 data file from my computer to the flash drive at the end of each work session.

[GSim]

Same thing happened to me.

Hours of work last month. Went on today to finish. It asked to update and erased everything.

Doesn't seem worth it to call. I have had no problems up to now with TurboTax but I will rethink for next year.

[mesquitebean]

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@GSim wrote:

Same thing happened to me.

Hours of work last month. Went on today to finish. It asked to update and erased everything.

Doesn't seem worth it to call. I have had no problems up to now with TurboTax but I will rethink for next year.

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Search your entire computer system for any file ending in the *.tax2021 file extension.   Also look in the Recycle Bin.

If you are using Windows and have more than one Windows user account, log into each user account to do the search and Recycle Bin check.

[Serge6x]

just happened to me, around 4 hours of work digging through the papers and e-bills ... gosh.

intuit, r u for real? just fire your outsource QA department and hire some people in silicon valley instead.

[cavitybob]

Same just happened to me. My 2021 turbotax files are deleted and missing after installing turbotax 2022 and updating. They are nowhere to be found. I even opened turbotax 2021 to review last year's return, but it also updated and can not find any history of a return. Very maddening!!! So many hours and years of lost data. Because I use the PC software, last year I filed by mail and not electronically through turbotax online, so turbotax online doesnt have it either. Of course, i have the PDF versions but turbotax 2022 can't import anything other than personal names and very basic information form its own PDFs!  

[SForrestLO]

Try searching your computer for the file. Search on the entire C: drive (just for filenames, not file contents) for *.tax, if that is the drive you saved your tax files on before. Let the Search run, it may take a bit depending on the number of files.

When your tax file is found, be very sure to note the exact directory that it is in - Windows uses a lot of User\ and My Notes and My Documents and other folders so that the tax file isn't always where you (or TurboTax) thinks it is.

Once you have the exact file location, you can click on File in TurboTax, then Open Tax Return and click on the hard to see link Find a Tax File. On the next screen, enter the full path and filename. Once you have pulled up your tax return this way, TurboTax should remember its location. Also, check the recycle bin and your backups. 

You can also try the solution offered in this Turbo Tax help article. 
Error 102345 or Error 1932147737 occurs while opening a tax file.
 

[cavitybob]

Yeah I've tried that. Tried .tax, *.tax, .tax2021, *.tax2021. I tried searching entire PC all directories indexed and not indexed. Also there are no tilde files. I tried running as administrator, but never use any other profiles so didn't think that would help. I tried running the old 2021 software again but it starts new like I've never used it, and doesn't find any files either, even though when i was using it originally last year I constantly save and saved the files as save and save as, having multiple copies. 

No one else uses this computer. The update is all I can imagine that may have done this, as some other users reported. One user suggested that TurboTax after the update changed the .tax2021 filenames and may have stored them elsewhere with a different filename extension. 

Yesterday I spent 10 hours manually re entering schedules and depreciation schedules using the PDF copy. Unbelievable that TurboTax can only import a very primitive amount of information from their own pdf. Unfortunately TurboTax won't be able to make good year-to-year reports now because it doesn't have last year's information 

[HeatherPLO]

So we can take a closer look at your specific situation, please reach out to us directly using the Help Article here.  This ensures you will get to the correct department as quickly as possible.  

@cavitybob