@dml2021tx wrote:
mesquitebean - Windows 10. I have already looked at the only other user account and its directories, one drive, and recycle bin. Nothing.
If it were me and found no solution, the first thing I'd do is ask for my money back for the current-year software under the unconditional 100% Satisfaction Guarantee--even if you intend to keep using the current product.
FAQ: TurboTax Satisfaction Guaranteed Refund Policy
https://ttlc.intuit.com/community/charges-and-fees/help/our-turbotax-satisfaction-guaranteed-refund-...
and
https://ttlc.intuit.com/community/tax-topics/help/how-do-i-request-a-refund-for-my-turbotax-product/...
Although uncommon, I've seen horror stories like this occasionally in the forum, and for that reason, every time I work on my tax data file I save a copy of it to a flash drive which also houses copies of my previous year data files and PDFs (I even back up that flash drive occasionally).
NOTE: I don't work on the data file while it is on the flash drive (not recommended due to possible data corruption), but I copy the *.tax2021 data file from my computer to the flash drive at the end of each work session.
