Accessing rejected taxes for 2021

[JamieV1]

I am unable to amend my 2021 taxes. When I go back to my account, Turbo Tax says no files are found. The screen shows error:190 and I am unable to download any information I have submitted to even print and file by paper. Yet another screenshot shows the taxes were filed, pending then rejected.  I have paid for the Premier coverage and have spent $326 and have not been able to resolve it.  When somehow I did get a live person, not long after I originally filed, I was on the phone for 3 hours and passed along from person to person because they didn't know how to resolve the problem.  Please help to move forward...

[EbonyA]

Please review this help resource.

[JamieV1]

The reply given is partially helpful.  I was finally able to find my federal taxes and download them to MY COMPUTER, but can't find my state taxes(TWO).      You ask me to uninstall my original Turbo Tax program, which I did. I installed a new program with "Amend" as instructed. It will not download my original federal taxes into the new Turbo tax program for me to fix. Also, it is now asking that I pay again for another state in order to file.  I have paid previously: TTX Live Premier - $169, Max Benefits - $49, TTX for TWO states at $54 each totaling $326    Why is this so very difficult?  This issue is NOT resolved.

[MoniqueLO_]

Please feel free to contact Customer Support again so you can speak with a different representative who can assist you.

@JamieV1 

[JamieV1]

I have followed the email you sent me to speak with a specialist.  I gave the automated system, Glenda, my email and support ID # that you issued and Glenda cannot find me????   Glenda insists on sending me down this loop of posts that I have read already read multiple times for the resolution. Yet you have no problem sending me emails daily, so why can't Glenda find me?... Is it a problem for one of your specialists to call me??  My schedule is limited as to when I can devote time to communicate with anyone. The Live Premier package that I paid for allows me to speak with a specialist...that's what I have paid for.  Please contact me so I can correct my taxes...Thank you.

[VolvoGirl]

For error 190 and to open your .tax2021 tax file.....

After you get the program installed the first thing to do before you open your tax return .tax file is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to FILE - NEW).  Just enter some basic personal info like your name and address then click on the State tab at the top and it should ask if you want to download the state program.

That should work to get 1 state program download but you need to call in and ask for the other state download.