Skip to main content
Level 2
August 1, 2023
Question

2023 Taxes

  • August 1, 2023
  • 9 replies
  • 67 views

I have been having my taxes prepared by the same company for 15+ years.

 

This year they tripled the cost without warning.

 

Trying to speak to a TurboTax representative has been an absolute failure. Can't get past Virtual Assistant online or on the phone.

 

Is it even possible to talk to a human at TurboTax?

    9 replies

    Level 15
    August 1, 2023

    Do you need to prepare and file your tax return(s) for the 2022 tax year?

     

    You can simply select LIVE Assisted or LIVE Full Service from the site below.

     

    https://turbotax.intuit.com/personal-taxes/online

    Level 15
    August 1, 2023

    No one will be preparing or filing a 2023 tax return until next year in 2024.   Or....are you actually asking about filing a 2022 return that should be filed during 2023?

     

    What do you need?  Information about using TurboTax?   Phone support/customer support is only available if you are paying to use TurboTax.  Otherwise you can post questions here in the user forum and we will try to answer your questions or provide links to the information you want.

    **Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
    Level 15
    August 1, 2023

    CD/DOWNLOAD (This requires a full PC or Mac—-cannot be used on a mobile device)

     

    https://turbotax.intuit.com/personal-taxes/cd-download/

     

    You can also purchase the CD/download from various retailers such as Costco, Amazon, Walmart, Best Buy, Staples, Sam’s Club, etc. etc. etc.

     

    This link Where can I obtain authentic TurboTax software? has a list of authorized TurboTax resellers.

     

    When you use desktop software, there is an additional fee to e-file a state return.  You can avoid that fee if you print, sign and mail the state return.  The state e-file fee is $20 and increases to $25 in March.

     

     

    https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-mac-software/00/25609

     

     

     

    https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-windows-software/00/26175

     

     

     

     

     

    ONLINE 2022

     

    https://turbotax.intuit.com/personal-taxes/online/

     

     

    https://ttlc.intuit.com/community/choosing-a-product/help/what-is-full-service-by-turbotax-live/00/27571

     

     

    https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-get-turbotax-live/00/27305

    **Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
    Level 10
    August 2, 2023

    There is no service like that currently but I do remember hearing a rumor that Intuit plans to offer a tax planning service later this year.  

    I googled it and it looks like they are training Intuit professional accountants on the new product.  Nothing about it being available for TurboTax

     

    https://proconnect.intuit.com/community/intuit-tax-advisor/discussion/03/intuit-tax-advisor