2022 joint return e-file rejected repeatedly with correct AGI

[rchopra97]

Submitted repeatedly within the last 4 hours (11a-3p ET 15-APR). I've checked on IRS website for 2021 return to see what they have for our AGI and it is the same as what I have put in and what TurboTax has put in from 2021 joint return. Also tried 0 for both of our AGI's, no luck. If I have to snail-mail it how do I get my money back for e-file fees for the 2 states or is there a way to e-file those separately.

[DoninGA]

If the federal return is not e-filed and accepted by the IRS, the state returns cannot be e-filed.

You will need to contact TurboTax support to get the state e-file payments cancelled or refunded.  Use the key words Billing Issue when contacting support.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[xmasbaby0]

 If it was rejected for AGI—-be aware that many 2021 returns took so long for the IRS to process that your 2021 AGI might not be in the IRS system.   Try using zero instead.

If filing with zero is rejected then file again but select the option that you did not file last year.  The IRS does not see that question and it will allow you to e-file with no AGI question.

https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If that does not work and you still cannot e-file, then print, sign, and mail your tax return.

You cannot e-file a state return unless the federal return has been e-filed and accepted.  If you are using online TurboTax you did not pay an extra fee for e-filing.   If you used the CD/download and you paid the $25 state e-file fees:

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

[rchopra97]

OK I have an update. After my submission with 0 AGI, got an email at 1454 ET saying Fed was accepted. At 1516 ET got a text message saying Fed was accepted. But when I check status within TurboTax it says Fed is rejected and states are pending. Is this normal?

[DoninGA]

Right...There is a problem with the TurboTax desktop editions providing correct Electronic Filing Status especially if you are using one of the TurboTax Mac editions.  The email you received is the correct indication for the tax return status.  You should receive another e-mail when the state returns are either accepted or rejected.  

Pending simply means the e-filed state returns are waiting for the returns to pulled from the TurboTax servers by the state.

[rchopra97]

Spot on, I am using Home & Business on a Mac! Will update again when additional notifications come.

[rchopra97]

As of now I have received emails that all of my returns have been accepted (Fed and states). Thanks everyone.