Why does the program is calculate my 17 yo child met the requirements of the CTC if she was 17 on 12/31/23. I checked her info is accurate entered.

[thelockharts20-g]

I have typically listed my child as a dependent. In April 2023 she turned 17, which would make her no longer eligible for child tax credit. The program is still calculating the $2,000 credit, but the IRS has rejected my tax return because she does not qualify.  Any guidance would be helpful on how to solve this issue. She is still under 18, so she is still technically a dependent.

[DoninGA]

Go back to the My Info section and edit her as the dependent.  Check the date of birth and verify that it correct and in the MM/DD/YYYY format.  If it is correct then delete her as a dependent and re-enter.  See if the program now shows her as Other Dependent with a $500 credit.

[thelockharts20-g]

I followed the recommendation and it is still adding her with tax credit. It seems to be a program issue. 

[DoninGA]

You will have to contact TurboTax support for assistance with this problem. 

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[Grumbleguy]

I'm having the same problem.  It's a bug.  Can someone post the resolution?  The IRS denied my refund because of this bug and Turbotax won't issue a refund.

[xmasbaby0]

You can still claim her as a dependent but you should only be getting the $500 credit for other dependents.  What is on line 19 of your Form 1040?   Anything on line 28?

[Grumbleguy]

With the information Turbotax automatically populates, the IRS rejects the return.  There's no way to remediate the error within the software that I can find.

[xmasbaby0]

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time

[DoninGA]

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@Grumbleguy wrote:

With the information Turbotax automatically populates, the IRS rejects the return.  There's no way to remediate the error within the software that I can find.

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Click on Forms.  When in Forms mode look at the Personal Information worksheet for the dependent.  Look at the date of birth.  Does it show the correct date?