What do we do when you feel TURBO Tax is lying and not giving people tax info after registration?

[sharonlanehart]

After registering you get the same error and when I request a phone call they say phones are down. When I call they keep you on hold for hours...

[Critter]

Continuing issue ... new posting.

When you log in do you see the prior year returns in the section at the bottom ???

If the prior years are listed, when you try to register the 2019 account where are you being stopped ? 

How do I access a prior year return?

You’ll need to register first if you don’t already have access to your prior year returns under Your tax returns & documents as you sign in to TurboTax.

Before starting, make sure you’re using the same TurboTax account (with the same username) as previous years.

To access:

1. Choose TurboTax Free Edition when starting if you haven't already done so.
2. Follow the screens and provide some personal info. 
3. When you’ve reached the Personal info summaryscreen, select Continue.
4. Then, select Filein the left-hand menu (this is just a step in order to register, you won’t actually be filing).
5. Continue until you get to Review your orderand select Start.
6. Select View payment options.
7. Then continue until you get to the registration screen.
8. Enter your info and select Register, then Continue.
9. Go to Tax Homein the left-hand menu.
10. Under Your tax returns & documents, go toDownload/print return (PDF) (select Show if not visible).

Related Information:

• How do I find last year’s AGI?
• How do I get a copy of a return I filed this year in TurboTax Online?
• Why can't I find my return in Tax Home or My Docs™?
• Account Recovery Request for your TurboTax Account
• How do I save my 2019 TurboTax Online return as a tax data file?