Turbo Tax 2024 not activating the Continue button on import for E*trade

[jkzimmer]

After entering username and password for E*trade absolutely nothing happens. The Continue button does not activate. 

[CatinaT1]

If you are using TurboTax Online, try importing using a different browser.

See the following TurboTax Help articles for potential fixes:

• What if I can't import my 1099?
• How can I fix my 1099 import issue?
• How do I import my 1099s?
• How do I enter a large number of stock transactions in TurboTax?

[jkzimmer]

Thanks for replying, but none of these even remotely touch on my issue. To reiterate, upon entering (on the desktop version) my sign-on credentials for the 1099 download from E*trade the “Confirm” button, required to activate the request does not itself active and remains grayed out.  Cannot even proceed to the actual download. 

[CatinaT1]

And you have the third party data sharing setting turned on?

[jkzimmer]

Absolutely sure third party data sharing is on. One of the first things I checked. The crazy thing is I've already successfully download multiple other E*trade data relating to my tax advantaged retirement accounts which are available much earlier than regular brokerage accounts. Crazy.... My sense is this is something introduced in one of the recent updates and seems to have nothing to do with the actual download process, never gets there. Just can't activate the request period. 

[MarilynG1]

So after entering your Sign In credentials on the E*Trade page, and clicking on Continue, can you see files available for import?  Once you select them, you can't Confirm because the button is grayed out?

If that's what's happening, try disabling your anti-virus programs and retrying your import.  Here's How to Turn Off Anti-Virus Programs.

You could save your current tax file and try uninstall/re-install.

Since we can't see your return, or know your computer/system configuration in this forum, all we can do is pass on what has worked for other users.  I haven't run across a situation exactly like yours in my search. Have you tried reaching out to the techs at support?  Here's how to Contact TurboTax Support. Possibly they could get you back to a version of TurboTax prior to the update.  Here's how to do a Manual Update.

Since you've been successful in prior importing, it is strange that you can't continue to do so.  If you can download a PDF copy of your outstanding accounts, you can make a manual entry for totals in the 1099-INT/DIV sections, and here's How to Enter a Summary in Lieu of Individual Transactions for your 1099-B's.

@jkzimmer