There is only one child marked off i dont know why

[xmasbaby0]

No one can see your tax return.  "Marked off" ?   Do you mean only one child is claimed as a dependent?   Or that only one child is getting the child tax credit?   You cannot get the child tax credit for a child who turned 18 in 2021 or who does not have a Social Security number.   Do you have a child who was born in 2021?  You have to say in My Info that the child lived with you the whole year.

We can be more helpful if you provide some details.

[SweetieJean]

"Marked off" exactly where?  As a dependent?  For the Child Tax Credit?  Child Care Credit?

[smahiri1]

I have an 8 year old,this is only my second time filing in my whole life,But I did  it last year and I noticed it didn’t receive the full amount,Ok IRS  said it was an error but not specific.I even paid for live help last year on here and my child who was born in 2019 is not counted on the final page when it’s time to turn it in,The box with the social security numbers for child tax credit has an X for my oldest child. I also realized that she wasn’t counted because I only got 300 for the oldest and nothing for my little one. I just went back in and the names are there the numbers are there but It doesn’t count.I just googled it and other people are having the same problem. This is my last time using TurboTax because of this problem.

[xmasbaby0]

We cannot see your screen or your tax return and it is difficult to tell what happened.   Whenever you claim a newborn child as a dependent on a tax return you have to say that the child lived with you for the WHOLE YEAR.  If you do not say that, you can miss out on the child-related credits like child tax credit.   So---for the year your child was born, if you did not answer correctly in My Info that the child lived with you all year, that would explain why you did not get the child tax credit.   You could amend your return for that year to fix the mistake.

As for your 2021 return----you must say the children lived with you for at least half the year and if they were with you for the whole year---choose whole year.  You must enter their Social Security numbers.   If you accidentally clicked that the Social Security number is not valid for employment then that is a problem that you have to correct.   When it asks you that oddly worded question about whether the child paid for over half his own support say NO.

If you have not e-filed yet, it might help you to delete the dependents and then go back to My Info and enter them again.   Go very slowly through the screens as you answer all of the questions since it seems you must be answering something incorrectly.

[smahiri1]

@xmasbaby0 Your efforts are Not helpful at all. I’ve don’t that like 1000 times already smh 

[smahiri1]

You don’t have to see a tax return to understand what I’m saying if so you shouldn’t even be answering,It’s simple it’s not counting the little child,all questions are answered correctly,it even says Both children qualify after answering the questions but when you go to the review page the document, there is only one child marked in the dependent box and is not counting the other child.This is too stressful so I just turned it in.I’m don’t with TurboTax it’s completely useless even live experts are stupid and clueless when I did pay for it. 

[xmasbaby0]

@smahiri1 Sometimes no good deed goes unpunished....We do the best we can as VOLUNTEERS from this forum to help you ---- with the handicap of not being able to see your return and relying on only what you tell us.    Sorry if we could not help you.

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time daily