TTAX not finding foreign taxes paid on dividends

[JerseyJane]

TTax is not recognizing the entries made for foreign taxes paid on my 1099-DIVs. Using Step-by-Step/Deductions & Credits I went to "Estimates and Other Taxes Paid" chose "Foreign Taxes" it said I paid foregn taxes, I hit continue, I checked the first and second boxes and hit continue. the next window was titled "You can take the foreign tax credit" and stated: "you may take the foreign tax credit without filing out form 1116, but we dont see any foreign tax payments made" ???????? I chose the take credit option and the program bumped me back to "Deductions & Credits". I imported from one brokerage house and self filled the other 1099-DIV in question, double checked both. This isn't the first time I've done this, the amounts are correct. Why wont the program recognize the entries?

[AbrahamT]

You do not enter foreign taxes paid through Deductions and Credits. Delete all your entries from that input

Here's where you enter it from

See HERE. When asking to add a country,choose various and put in the amount of the dividend.

I hope this works for you. I invite you to come back on board and share the results with us.

[JerseyJane]

I tried your link, it errored out on me and gave me a page with lines of code.

This is why I am confused, the process usually has worked for me, I went back and checked on demand tax guidance and this is the TTAX advice found on the above question I asked, it is under deductions and credits - estimates other taxes paid - foreign taxes: 

Special circumstances or exceptions

- You can claim the foreign tax credit without filing Form 1116 if:

- All of your foreign income was passive (most interest and dividends are passive), and

- All of your foreign income and taxes paid were reported to you on a qualified payee statement (1099-INT, 1099-DIV, or Schedule K-1), and

- You're claiming the credit for no more than $300 in foreign taxes (no more than $600 if you're married filing jointly).

The foreign taxes were paid through US brokerage accounts, we rec'd 1099-DIVs, the income the tax was paid on was passive and the foreign tax total was under $300

[AmyC · Accepted solution]

If your total is under $300, you should not have to do anything else once it is entered on the 1099-DIV screen. It sounds like the screen is not holding your entry.

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

For stuck information follow these steps:

1. Delete the form causing trouble, see How to Delete.  
2. Log out of your return and try one or more of the following:
   • Don't use Internet Explorer.
   • Clear cache and cookies,
   • Sign in using a different browser.
   • Sign in using a different device.
3. Log back into your return.
   • Enter the form again.

If this does not work, you will need to contact support.

[JerseyJane]

Your answer makes more sense, thank you. I will try step one and restart TTAX,  however, step 2 does not apply. I am not using a browser I have TTAX loaded on a desktop.  There must be some break in the link for the entries not to show up in step-by-step or populate the form. If the above doesn't work at least I'll have another option.