Deductions & credits

If your total is under $300, you should not have to do anything else once it is entered on the 1099-DIV screen. It sounds like the screen is not holding your entry.

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

For stuck information follow these steps:

1. Delete the form causing trouble, see How to Delete.  
2. Log out of your return and try one or more of the following:
   • Don't use Internet Explorer.
   • Clear cache and cookies,
   • Sign in using a different browser.
   • Sign in using a different device.
3. Log back into your return.
   • Enter the form again.

If this does not work, you will need to contact support.