The 2023 "Home Energy Credits" area in Intuit is not calculating correctly.

[szehner122]

I was having errors yesterday with the Home Energy Credits not being calculated and TurboTax not asking questions in order to enter some items. There seems to have been an update, so that now all of the questions are being asked (I was able to enter Home Energy Audit for example) and values are being correctly calculated in part II of the form.

[AMPhil]

Yeah, I saw this in the thread.  My  point was that it took me several trys and hours to find this thread.  Make the forms link visible in the app. please.  Also, do not let a section complete, if the associated forms are not complete (or flag it for users), again PLEASE.

[AMPhil]

FYI. On my desktop version, the Home Energy Credit calculates correctly in the credits section.  It even shows in the total (not itemized though) on the 2022 and 2023 deductions and credit summary page.  IT DOES NOT carry forward to the Federal Review page. This will still need to be fixed.

[Fastesladriver]

also can confirm that turbotax is now finally correctly calculating the home energy credit, at least for me.

as far as the federal review page, it does not show on the first page of the review, where the row is titled, "Federal Credits We Found For You"  but if you click the line below that, "Detailed tax breakdown" it does show the correctly calculated home energy credit.  Maybe it's not shown on the first page because we entered the credit ourselves, and Turbotax didn't "find it" for us?   or, more likely, it's an error in Turbotax...

[sid-pearce]

Form 5695 is not calculating correctly as of today, 2/9/24.  

TurboTax, how long can it take to fix this?  Customers have been complaining the calculations are WRONG for well over a month.  NOT ACCEPTABLE!  You claim 100% accuracy; you're falling short!

FIX IT!

[sid-pearce]

This makes me wonder WHAT ELSE isn't calculating correctly.  

[DoninGA]

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@sid-pearce wrote:

Form 5695 is not calculating correctly as of today, 2/9/24.  

TurboTax, how long can it take to fix this?  Customers have been complaining the calculations are WRONG for well over a month.  NOT ACCEPTABLE!  You claim 100% accuracy; you're falling short!

FIX IT!

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What is not calculating properly?

Are you using the TurboTax desktop CD/Download editions?  If so, have you updated your software?

Click on Online and then on Check for Updates

[sid-pearce]

Please forgive my impatience.  I should've known to try the software update first.  It worked for me.

Thank you,

Sid

[szehner122]

This was a case where TurboTax was providing incorrect information on the tax form. There was no warning in the TurboTax user interface that the $0 entries were in error because the code was not yet available to do the calculations. Are we to assume that there are other calculations that are incomplete / in error with no user notification in the application? If so, where is the link to documentations showing what is incomplete vs complete so we know when it is safe to file the forms?

[CatinaT1]

We'd love to help you complete your tax return, but need more information. Can you please clarify your question?

Have you filed your return yet?

[szehner122]

1. Need more information

Sorry I was not clear. I want to make sure that there are no more of these surprise areas where TurboTax knows that the calculations are not complete or accurate yet the guided process or review do not show an error or otherwise indicate that the return is not ready to file.

2. Filed return yet?

Not yet. See above. I want to make sure there are no other TurboTax known areas where the program has not yet been updated but the user would not know that the entries are in error like this example where blanks and zeros were placed on the forms instead of the correct values without any notification to the user.