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Everyone is being asked this question since TurboTax does not know if the user was one who received these advances from the IRS in 2021.
Enter a 0 (zero) when asked to enter a number on the Schedule 8812. This will correct the issue and remove the Schedule 8812 from your tax return so that you can file the return.
Everyone has to answer whether they received advance child tax credit payments. If you did not receive any of those payments between July and December you need to answer that you did not receive any payments.
There are so many scenarios with those payments---like divorced/never married parents who have issues over who received the payments, who claimed the children, etc. --- the software has no way of knowing if any of that involves you---so you have to answer the questions about it.
Please follow these steps to indicate you did not receive any advanced payments:
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