TT Deluxe 2020 seems to have a glitch whereby it refuses to accept/acknowledge its own deduction selection choice. In the deductions & credit section, it tells me Itemized Deductions are more beneficial and thus, will proceed as itemized (which is what I want it to do). However, when advancing through to the next screen, it does not actually itemize, but rather defaults back to the standard deduction refund. It also subsequently skips completely over the Federal Review section and goes straight into the State section, which is abnormal. All the while, the forecasted refund remains at the Standard Deduction amount all the way through to the end where you would actually file your return, if it were allowed by the IRS at this time (too early right now). Something isn't right here.
Things I've tried: 1) Logging out and back in, 2) Closing browser and clearing cache, 3) I've clicked the "Change my deduction" button in the Deductions & Credits section and it doesn't actually do anything, 4) I've tried logging in on different computers (one PC, one Mac), 5) I've searched through the help section but all I've found are explanations of the differences between itemized and standard deductions (which I already know), 6) I've called and spoken to a very friendly and eager Customer Support rep who unfortunately couldn't resolve the issue because it's a technical issue not a tax issue, attempted to transfer me but ultimately got disconnected.
I've used TT Deluxe Online for years without issue so I've come to understand how the program works and what to expect and this is just abnormal. Nothing out of the ordinary has changed for my filing information. Still just income, mortgage interest, and charitable donations; nothing fancy. Any assistance to troubleshoot & resolve is appreciated.
