cannot e-file due to endless-loop error regarding K-1 and QBI deduction

[Wmcilmail581]

When will the subsequent release be completed by Intuit? The lack of response or accurate timeline is very frustrating. As a long time user, this is not good customer service. Please address when the work is scheduled. Most companies do a weekly release update but we have been told nothing.

[jasonmorris81]

Same status as of 12pm CST on 2/22/20.  TT please advise when this will be updated 

[phflood]

Same as others have stated.  Still gives the same message that certain expenses may be individually limited (I have a Section 179 deduction) and those expenses are not yet supported.

I still can't e-file because of not being able to pass the Federal Review.  I've talked with turbo tax customer service and they know nothing more than we do.

[buckcali]

Same status as all above as of 2/22/2020 - customer service can not help. Passed me onto an Tax expert for a fee lol.. not the issue.  Online version so it should be updated but who knows.

[buckcali]

Update-

Well I am guess that TT can not file until the IRS release the form 2-28-2020 see link below.

TT should update they release forms then... we are using they service as they should be on top of these issues so we dont have too be.. 

https://www.irs.gov/e-file-providers/list-of-available-free-file-fillable-forms

[Wmcilmail581]

Thanks for update. Now it makes sense. We were previously told release would be 2/20. 
customer service should be aligned with IRS releases. Often the service may slip a week on certain forms. The case here.

Excellent information/ thank you. 

[louchem]

Except if you check the list that was posted earlier in this thread the 8995-A form is now shown as available.  So which is it?  If there is still a delay due to the IRS not yet releasing something then just be honest about it and show the form as not yet available.  If the form actually is available then why can't the software now recognize it and allow me to e-file?

[Wmcilmail581]

IRS had it planned for 2/20 as part of that weeks release. Unfortunately it was not done. The service does a weekly release.It is now scheduled for 2/28 as the member later in the thread pointed out to us. It is not uncommon when a release plans to update 10 forms for example 1 may not be done to a last minute glitch. They update the other 9. We should be able to file but not till next weekend unfortunately. Thanks 

[louchem]

Right, I appreciate the user research to find the likely hold-up in the process.  But, what bothers me is that TT does not have people in these threads just giving this simple explanation.  Or that TT incorrectly updated their available forms list when something is actually not yet available.  Just communicate with your customers.  Don't send people into an endless filing loop with no resource to explain the issue.  We will understand if something is out of their hands.  But from what I've read from others it seems their support doesn't even know.  Fingers crossed we can file after the 28th.

[Wmcilmail581]

Your point is excellent. TT has been clueless in providing guidance. I followed up in a survey letting them know they dropped the ball. Their IT staff should be in direct communication with IRS and let us know when something is amiss. Thanks for posting. 

[ericinmaryland]

There are many threads and this is the first with the references to the forms as the IRS sees it. They clearly say that 8995-A is not fully release until 2/28/20 and I suspect Intuit will take 2 to 3 more weeks for fix their product.

For some of us we can use the short form so the selection of 8995-A by Turbotax is incorrect. This is stopping many from filing.

I think its only fair at this point that Intuit acknowledge this new timing, state their plans and correct the product so 8995 is approximately selected.

So far all they have said was that they support 8995 and 899-A which are not actually factual. Any kind of official response would be appreciated.

[sunsetview45]

To top it all off TurboTax sent a email saying their prices go up on the 29th so if they are late at all with the update those of us who use online will PAY MORE!

[louchem]

@ericinmaryland makes another good point.  I don't even need 8995-A to file my return.  Everything is handled with 8995.  So in reality the fact that 8995-A is not yet available should not affect my ability to e-file.  Yet the software cannot get past what it thinks is a problem.

Who Must File

Individuals and eligible estates and trusts
that have QBI use Form 8995 to figure the
QBI deduction if:

• You have QBI, qualified REIT
dividends, or qualified PTP income or loss
(all defined later),
• Your 2019 taxable income before your
QBI deduction is less than or equal to
$160,700 ($160,725 if married filing
separately or a married nonresident alien;
$321,400 if married filing jointly), and
• You aren’t a patron in a specified
agricultural or horticultural cooperative.

Otherwise, use Form 8995-A, Qualified
Business Income Deduction, to figure your
QBI deduction

[sbavely]

FYI... I contacted customer service on 2/21 with same issue.  They believed this was solved in the 2/20/2020 update, however, after granting them remote access to my PC/Software, they saw this was not the case.  They confirmed my software was up to date, and that I still had the error.  They also could not determine how this was possible, because on their system it was already available.  By the end of the conversation they could not say when the update would be available, because to them it was already in place.  Offered to help me file an extension, which I refused, then issued me a full refund.  Find this very disturbing since their "Forms Availability" link shows this is ready (https://care-cdn.prodsupportsite.a.intuit.com/forms-availability/turbotax_fed_online_individual.html).  Next update for Forms that are still in limbo (for the record, nothing to do with this issue) is March 4, 2020.  Maybe this will be fixed then????  

0

Reply

[#15]

FYI... I contacted customer service on 2/21 with same issue.  They believed this was solved in the 2/20/2020 update, however, after granting them remote access to my PC/Software, they saw this was not the case.  They confirmed my software was up to date, and that I still had the error.  They also could not determine how this was possible, because on their system it was already available.  By the end of the conversation they could not say when the update would be available, because to them it was already in place.  Offered to help me file an extension, which I refused, then issued me a full refund.  Find this very disturbing since their "Forms Availability" link shows this is ready (https://care-cdn.prodsupportsite.a.intuit.com/forms-availability/turbotax_fed_online_individual.html).  Next update for Forms that are still in limbo (for the record, nothing to do with this issue) is March 4, 2020.  Maybe this will be fixed then????  

[sunsetview45]

It’s up and working!! You can now file!!!