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TurboTax has no involvement with those monthly child tax credit payments. This is only a guess----if you amended your 2020 return and now have a Form 1040X pending in the system that will affect your eligibility for the monthly payment.
This is a brand new system thrown together by the IRS after Congress changed tax laws in the middle of the tax season. There are going to be bugs, glitches and mistakes made and folks will unfortunately have to be patient until they sort it out.
If you do not receive the monthly payments you will be able to get the CTC on your 2021 tax return.
The IRS did make a post saying that some people either missed the August payment altogether or it was sent out as a paper check or debit card and people missed the mailing or thought it was junk mail. If the August payment failed to be paid then they’re going to double up on the September payment. Watch your mail and your bank account over the next few days to see if that’s what happened to you. It’s already mentioned if you put an amended return in the system for processing the net stops the advance payments in its tracks and you will probably not have the amended return clear processing before the end of the year so you’ll have to wait to get the credit on the 2021 return.
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