@epo39b - As you suggested, here is a gist of the solution to the problem that I was having with transferring itsdeductible donation information to Turbo tax. I have a MacBook laptop, so the guidance below is for Mac. The Help desk person, at Intuit/turbo tax on the phone, helped me resolve the problem. Firstly, the User ID's have to be the same for TT & itsdeductible.
Second, click on the Finder, go to Applications on the Mac - and then in the Application box, there is a Search box (upper right corner), type in "Keychain password" - this should pop up as a keychain icon (shows as a bunch of keys), once you have this icon, click twice on it and it will bring up a list of keychain passwords. Arrange them alphabetically and then delete only those keychain passwords with "Intuit" in them - (my Mac had password keychains from last year and from April and apparently, these were interfering with my current TT). Once you do that, then close ALL your open windows one by one and RESTART your computer. Restart Turbo tax - Now when you get to the Deductions page and you want to go to the itsdeductible site, there should be a pop-up box asking you for the ID and Password. Things should go smoothly from there as they did for me. Thanks again to the person on the Helpline - could not have done this without her.
