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Is your son a full-time student? You can claim the $500 credit for children under age 24 who are full-time students. There is no age limit for permanently and totally disabled children).
If your son is not eligible, check whether you listed him as a full-time student in TurboTax.
For more info see What is the $500 Credit for Other Dependents (“Family Tax Credit”)?
$500 is not the Child Tax Credit. 500 is the credit for other dependents. If he is 19 and a full time student you can claim him if he had less than 4,300 total income.
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