Cannot E-file Message

[ncschumann]

Don't know whether anybody has had this problem, and perhaps it will clear up tomorrow. But when I go to e-file my return, I get a message saying that I must mail in my return, because I have forms that cannot be e-filed. This may result from an update due on January 29th, but I'm puzzled: I e-filed the exact same forms in 2022, and I haven't filed a return by mail since 2008. Has anybody else encountered this problem?

[questionsquestions22]

I just got that same message. It doesn't specify what form(s) it is talking about. Will have to check on this tomorrow.

[MonikaK1]

Returns can't be e-filed if they:

• Contain overrides.
• Have no taxable income.
• Contain a W-2 where box 1 is blank or the box 16 amount is greater than the box 1 amount.
• Contain IRS forms or schedules not on the accepted Forms and Schedules list.
• Contain non-final forms.
• Are for prior-year or amended returns.

There are other situations as well that can prevent e-filing. Please see this TurboTax help article for more information.

@ncschumann 

[ncschumann]

If the IRS has not yet approved the forms, then the program should say that, not send people off to mail forms. Thanks for your response.

[ncschumann]

I have now checked all the situations specified by the TurboTax expert. None apply to me, unless they have not updated their program this morning. I am extremely frustrated by this situation and ask TurboTax to investigate immediately.

[ncschumann]

Could it be that the TurboTax automatic default to the 1099SR form (not accepted for efiling by the IRS) prevents further processing or that the Estimated Tax Vouchers you generated this year, but not marked ("do not file") as in past years are preventing efiling? These are the only forms in my return that the IRS says they do not accept. If this is not fixed, I want a refund.

[dayoderman · Accepted solution]

There are a lot of people, myself inculded, trying to file for home and business.  From what I have found it seems to be an issue with scedule C.  So far all anyone has been told is to wait until tomorrow.  Supposedly they are working on it.

[Jwilbe · Accepted solution]

I have the same problem and have checked for updates 3 or 4 times a day!  It seems to be an issue with the Schedule C forms.. 

[ncschumann]

Well, here we are on Tuesday morning, and no updates to the software. The problem remains, and I am very disappointed in TurboTax and frustrated with this problem of not being able to e-file. Perhaps I should try H&R Block software. I think TurboTax has really let us down.

[ncschumann]

TurboTax should start paying attention to this: I have now read reviews on Amazon citing the exact same problem: inability to e-file using Home and Business. The reviews are highly unfavorable.

[DoninGA]

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@ncschumann wrote:

TurboTax should start paying attention to this: I have now read reviews on Amazon citing the exact same problem: inability to e-file using Home and Business. The reviews are highly unfavorable.

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Ohhh...They are paying attention.  Unfortunately they are not providing any guidance on this user forum.

This is a known problem and the TurboTax software development team is working on a solution.  There should be a software update soon, but a definite date has not been announced.

[ncschumann]

Thanks for the information. Just spent about an hour with a rep going over my forms. The only form that really came into question was a credit for buying an electric vehicle (which didn't apply to me and didn't come in my list to file). Getting rid of that didn't help the problem, it was escalated, and the supervisor didn't have a solution either. They told me to come back for updates February 1. That's all I know.

[ncschumann]

So, just received the update from Turbotax and efiled. Very pleased, though sorry that it took this long. But they did come through in the end. As a backup, I tried my luck with H&R Block, and I must say, Turbotax is easier to navigate. Hope this problem resolves for everybody else.

[Alisapatton]

When you say they came through in the end.  What did they do? Were able to efile. I still can't as of Today 2/2.

[beached56]

I got this message last week, and I assumed it was because we needed to include a form that we had not used before.  So I mailed in my federal return.  NOW it is not giving me the message, which is a real pain because I would much rather e-file.  And because I did not e-file my federal, it doesn't want me to e-file my state.  I'm not happy.