2021 software doing standard deduction when itemized are over $25,100

[wrstling145]

Anyone else having this problem

My deductions total around 28-30k however turbotax federal keeps going to the standard deduction of $25,100.

are there any limits or things that would make this come into play?

see below for example - I entered our mortgage interest and other amounts but it just went to $0

[cvknisley]

Me. too and there is no reply after2 weeks.

[AmyC]

Your picture makes it seem that every category is going to zero. While each of those has rules and limitations, that seems pretty rare for all to be $0  I would suggest you review your answers  and compare them to limitations and rules in About Schedule A (Form 1040), Itemized Deductions - Internal Revenue Service . 

If your answers meet the criteria and are still not showing, it may be you have something stuck in the program.  Follow these steps:

1. Delete the form, see How to Delete 
2. Log out of your return
   1. Try one or more of the following:
      • Don't use Internet Explorer.
      • Clear cache and cookies,
      • Sign in using a different browser.
      • Sign in using a different device.
3. Log back into your return.
   • Enter the form again.

[wrstling145]

ok so I got someone on the phone and resolved it.

I generally like TurboTax however their questions relating to deductions are not well worded and need improvement.

My problem is that I got a home loan and it was sold literally 3 times to different loan companies.  So I had to enter the mortgage deduction as 3 different companies not 1.

TurboTax failed to add up all 3 of those separate loans.  It was just taking 1 of them, and as a result I was getting the standard deduction.

I went back into the poorly worded questions and answered them all funky to make TurboTax add up all 3 of the separate mortgage interest deductions.  Then TurboTax worked properly and gave me the itemized deduction.

[cvknisley]

I am not using the online program. Mine is downloaded and I do not use Chrome for any part of the TurboTax program. It is (or should be) a free-standing program and not dependent on cookies.

I have found that the program (and I use that term loosely), is NOT taking my deductions (gives me the standard deduction). It ignores my deductions and only wants to give me the $300. I am married, filing jointly, and more deductions than $600.

I eliminated all the Charitable Cash Deductions, saved under another name, and did a final review. It only gave me $300 and the Standard Deduction (married, Jointly). I tried to fix it to $600 in the Forms but it would not change the number. So the program cannot even do the deductions correctly when nothing is entered. Other Posts in a Charitable Deductions forum here mentions changing the deduction from $300 to $600 in Forms but doesn't really fix the problem. Not even a viable work-around since there are even more problems than just this one.

Last night I also found it ignored the mortgage points from my refi. I now can't imagine how many other screw-ups are in this program.

I quickly went through 2020 TurboTax and found errors there too. Can't wait to go back to 2019 and 2018. Yes, I know how to Import, Fill out Forms, Re-check, Save since I have used this programs for over 10 years.

We now are going to find an accountant to recheck the last 3 years and see what else is wrong. Yet more $$ and time.

If the return is 100% guaranteed, then it's a worthless guarantee since it does wrong calculations and incorrect numbers. What good is a final review if it is WRONG?