ok so I got someone on the phone and resolved it.
I generally like TurboTax however their questions relating to deductions are not well worded and need improvement.
My problem is that I got a home loan and it was sold literally 3 times to different loan companies. So I had to enter the mortgage deduction as 3 different companies not 1.
TurboTax failed to add up all 3 of those separate loans. It was just taking 1 of them, and as a result I was getting the standard deduction.
I went back into the poorly worded questions and answered them all funky to make TurboTax add up all 3 of the separate mortgage interest deductions. Then TurboTax worked properly and gave me the itemized deduction.
