Virginia Educator Expense Deductions - Turbotax Glitch

[fullerma11]

There's a bug with the "Eligible Virginia Educator" screen for Virginia taxes. Continue takes it back to the same page asking about eligibility-forever. I cannot move on - tried all the normal tricks -- logged out, cleared cache, used different computers and browsers, deleted state tax, and started over, nothing works. How do I fix?

I was on the phone with TurboTax two weeks ago for two hours, but even though I followed all instructions, even they cannot fix it.  They have been aware of the bug, but just logged in now after two weeks - same bug still there.

 Looking through this page, this Virginia educator expense glitch has been ongoing for 2 years!!

And they still haven't fixed it??

[NicolleR1]

Try these options to fix the issue you are having

If you are using TurboTax Online

• Check ‌your browser's settings. (Clear your Cache and Cookies)
• Check on your internet connection
• Try using a different web browser 

If you are using TurboTax Desktop

• Make sure the software is updated. 
• If you haven't rebooted your computer, please do
• Check your firewall and antivirus settings. Make sure they aren't blocking any feature of the software. 

** If you are using the phone/tablet app, try changing to laptop/computer if possible. If you do not have access to a computer, switch to a web browser within your phone or tablet, and sign in from there. 

If you are still having issues after trying these options, contact Customer Support by clicking the link below

TurboTax Phone Number