Turbo tax will not start california return

[timbaum46]

When I try to run my 2019 California State return questions, Turbo Tax will not start the return.  It says that the software is up to date but when I hit start, it loops back to a dialogue box involving closing the return, etc.  then says the software is up to date.  It repeats the process when I hit start.

I'm using a PC with windows.

[nitinguptaji]

I have the same issue. I can't see California state as of today, 2/1.

[jgomez5366]

Mine opens, but it seems its providing me a HUGE tax return..which is VERY wrong. (I was non-resident)

[nitinguptaji]

Please let me know if you were able to resolve it. I still have the same issue 

[Leah_Guo]

I have the same issue. I can't see California state as of today. tried 3 days since 2/1 but no luck.

[DonnaLO]

Refreshing your browser and clearing out your cache and cookies may resolve the issue, the articles below will help.   After performing these steps log out of TurboTax and then back in.  If the issue still persists please try a different browser.

This one shows how to delete your cookies.   

https://ttlc.intuit.com/replies/3301745  

This one will help you clear your cache.  

https://ttlc.intuit.com/replies/3302272  

If you continue to have problems please contact Technical Support using this form: 

 https://support.turbotax.intuit.com/contact/ 

[nitinguptaji]

Tried all that. It is a desktop windows version. Also spent 5 hours with support staff and they couldn't fix it.

[Leah_Guo]

In the passed two days, tried:

1. Adding 'Run as Administrator' to the app 

2. Follow the guide from support email to download an update and install it.

no of these help.

waiting for real fix now.

[Leah_Guo]

I removed cookies on all browsers.

Installed latest update, including the California State update.

Still can't open/start the state tax. 

as of 2/7/2020 

[nitinguptaji]

It didn't work for me either.

I will be Non-Resindent in CA

bought an electric vehicle

not sure if you have a similar situation.

[Leah_Guo]

I'm CA resident, using standard Fed tax return. Thought that it could be done in one day 🤷‍♀️

[BrandiLO]

To best resolve this issue, please click here to get in contact with customer care. Please be sure to enter the correct product, edition, and a detailed description of your issue. If you see a message that says "We can't find an answer to your issue", please click the "Try Something Else" drop down. Once you fill out the form you will be given a service ticket number and a phone number to contact customer care.

[nitinguptaji]

Already did. Spent 5 hours with customer care and they couldn't fix the issue.

[TerukoL]

Please check the updated link, State Loop indicates TurboTax is "up to date" after updating but won't allow you to Install your sta..., to see if it helps with your problem. 

[nitinguptaji]

Finally, it worked with provided instructions. THANK YOU!