State efile refund (California)

[wilsoneee]

Hi:

I tried to efile both the federal and state (California) tax returns and paid $25 in turbo tax for the state efile. Then both returns were rejected for some reason and then it turned out that I have to paper file both returns. My question is, how can I get the refund of $25 since the efile didn't go through? I did some research in the community and found that I need to call a number. I did that and found that the wait time is predicted to be over 1 hour... is there any other way to get the refund? Thanks!

[xmasbaby0 · Accepted solution]

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

[xmasbaby0]

" both returns were rejected for some reason "

You received an email that we cannot see that tells you why your tax return was rejected.  

Some rejected returns can be fixed and re-filed.  Some have “un-fixable” reasons for the rejection and have to be mailed instead. What is the rejection code or rejection message? 

 If it was rejected for AGI—-be aware that many 2021 returns took so long for the IRS to process that your 2021 AGI might not be in the IRS system.   Try using zero instead.

If filing with zero is rejected then file again but select the option that you did not file last year.  The IRS does not see that question and it will allow you to e-file with no AGI question.

https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If that does not work and you still cannot e-file, then print, sign, and mail your tax return.

[wilsoneee]

Thank for your reply, and sorry that maybe I was not clear, but rejection is not really the topic of this post, as I already knew why and knew that I wouldn't be able to efile again. 

My question is really that, since I tried to efile and paid $25, but now I cannot efile any more, how can I get the refund of $25 that I paid?

Thanks.

[xmasbaby0]

@wilsoneee As already explained in the earlier reply, you can ask customer support to refund the state e-file fee.  We cannot do anything about it in the user forum.  Do not use the word "refund" in your request.   Use the word "billing."