State eFile Confirmation issue?

Forum|Forum|5 years ago
February 16, 2021
7 replies
19 views

I've been on the phone for over an hour trying to get this confirmation number. Why has is been so difficult? Why can't there be an easier way to do this? Do you just want me to have you deduct an extra $40 from my returns on top of the $20 state filling fee??

I filled out my taxes on the software, and the only thing missing is my state eFile confirmation. When I click on the link to pay the $20, it goes blank and doesn't load. When I call to try to talk to a Sales Rep, it sends me to someone out of the country, who tries to do a screen share with me on my personal computer, and requests my turbotax licence number?? No thanks, that has nothing to do with paying for my State eFile fee!!! For goodness sakes. This has already take 2 hours of my time today and counting.

Anonymous

It sounds as though there is an error in transmitting your state return. Try deleting all of your browsers' cookies. Please see this Turbo Tax FAQ regarding How to delete cookies!

Fishmtalot

Level 2

going too have Montana State Attorney General look into false, and out right consumer false ad, class action law suit because my wife is american indian and iam black.. and you are targeting our race too further coporate gain...

Pittsburghproud

Level 2

I get to the screen that should send me to screen to enter credit card number and screen freezes. I spent over 3 hours on the phone with a Turbo rep. Issue was not fixed. I am faced with calling them back and spending the rest of my day on the phone or paying the additional $40 to process it out of my refund. Not happy!

tamrider

Level 2

Exact same thing. Same thing happened last year. Is there any solution that doesn't involve hours on the customer support line?

tamrider

Level 2

Exact same problem. WHy can't they fix this obvious glitch?? Anyone know a work around?

ois

Level 2

Same problem here as well! Is it possible to pay online using account and just transfer the confirmation code automatically?

dboy35

Level 2

Similar issues the past two years. State e-file payment not accepted no matter what credit card is I enter. And the part-time customer service that you get is terrible. She hung up on me after making me hold for three times and at the end I said I just want a State e-file confirmation number so I can enter it in the box on the screen. I don't think she understood what I was asking and said she was new. Going to punt, print out and mail.