@ tamrider wrote:
Didn't work. There is not an issue with the "Continue" button. When I try to e-file, it asks me how I want to pay for the state e-file charge. This I've already done but it still comes back to this each time I file. I choose pay with credit card and it goes to the screen where it says "Let's Complete your Purchase Online" It says "If you have already paid to enter your confirmation number". I don't have a confirmation number. I have an order number in my email purchase confirm but this doesn't work. I can instead hit the continue button. Regardless of whether I enter my order number or just hit the continue button, I get to the next screen that tells me that it has "restored all products associated with this account" The only option there is the "Close" button. When I click Close it takes me back to the "You're almost ready to file screen". And then it goes through the whole series of screens again. An endless loop.
Sorry you're having trouble. This is a thread with multiple users and more than one issue in regard to the state efile fee payment screen.
With what you've described, please phone TurboTax Support for assistance during business hours:
Hours are currently 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday. They are closed Monday, May 31 for Memorial Day.
You can use this contact form to get a phone number, or it may schedule a callback.
https://support.turbotax.intuit.com/contact
The form will only produce a phone number when they are open.
