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Level 13

Question

Why is my return still pending? (updated 3-16-21)

Forum|Forum|5 years ago
February 18, 2021
133 replies
8 views

***Closing thread 3/16.
Users are experiencing an accepted return with TurboTax and a pending status with the IRS. The IRS is doing its best to keep up with this year's circumstances. Please refer to the IRS Website: https://www.irs.gov/refunds for updates on your personalized situation.

2-26 Update: Why is my return still pending (With TurboTax?)
Earlier this tax season, many people noticed that their return was "pending" for more than the average 48 hours. This pending status meant we noticed an issue that may have caused your return to be rejected and did an extra review to assess the reason it was flagged, resolved it for you, or identified what you needed to do to ensure everything is accurate and your return is accepted.

---the majority of users should have seen a rejected or accepted status since that time.

New Mexico State, as of (2/26) is currently experiencing a backlog building up. This week, they are increasing the volume of returns retrieved, and expect to clear the pending backlog within the next few days.

If you are not filing with New Mexico and it's been 48 hours since you've submitted your return, please comment on this thread.

Check out this FAQ: Why is my return still pending?

Show previous replies

cdjmj1583

Level 2

MY RETURN HAS BEEN PENDING SINCE FEB. 11, 2021. IS THERE SOMETHING WRONG WITH MY RETURN.

I HAVE NOT HEARD ANYTHING FROM THE IRS.

mesquitebean

Level 15

@cdjmj1583 wrote:
MY RETURN HAS BEEN PENDING SINCE FEB. 11, 2021. IS THERE SOMETHING WRONG WITH MY RETURN.
I HAVE NOT HEARD ANYTHING FROM THE IRS.

It depends on what you mean by the word "pending" and how you're using it.

Are you seeing the exact word "pending" somewhere? If so, where are you seeing that term? Are you seeing the exact word "pending" at the Tax Home of your Online account? Or are you referring to something you saw at the IRS "Where's My Refund" tool?

First check your online TurboTax account. What is showing for your efile status when you log into Online TurboTax and go to the Tax Home? What is showing there for the status of the Federal return (and state, if applicable)? Does it show as pending, accepted, rejected, printed, or what? If the efile status at your Tax Home has been showing "pending" since 2/11, i.e., if the IRS has never accepted/rejected your initial efile, then you need to phone TurboTax Support. We can tell you how to reach them.

Or by "pending" are you referring to something you saw at the IRS "Where's My Refund" tool?

https://www.irs.gov/refunds

NOTE: If you efiled, you can only use this tool if the Tax Home in your TurboTax account shows your return has been "accepted."

cdjmj1583

Level 2

MY RETURN WAS ACCEPTED BY THE IRS. AFTER 23 DAYS IT SAYS BEING PROCESSED.

Zabec

Level 2

Same issue.

Filed my tax return back in January and had to wait for the 12th of February. About a day later received an email stating it was rejected. Verified the information and the submitted (literally didn't change anything). I was accepted within minutes. However, the status is still pending now 2 and a half weeks later.

scubie12

Level 2

It has been close to a month the irs still says tax return being processed. I never received email from you that return was received. What is going on? Also never received the $600.00 stimulus check now possibly van another $1400.00. is that at?

CarissaM

Level 15

The IRS estimates most taxpayers will receive their refund within 21 days after acceptance.

If it has been 21 days, you can also contact the IRS directly by clicking here and they can provide an update.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Anonymous

They don’t even show I have a return filed on their website and I have tried calling and there’s no option to talk to a person.

Tish123love

Level 2

My taxes have been pending on the IRS sight for 2 weeks. Turbo tax sent an email saying both were accepted 2/17. But everytime I check IRS it says received and that’s it.

I also received a rejection notice when I first did it asking me to enter my AIG from the previous year. U fixed it and then it was accepted by turbo tax a few minutes later.

Nikkogail1995

Level 2

I recieved my New Mexico stae refund but still waiting on my federal which doesnt have an extimated refund date yet. Any idea why?

mslatinlady

Level 6

Only the IRS can answer your question. TurboTax only "e-files" it to the Federal and to the states. Turbotax cannot predict when you will receive your federal refund. The IRS "Where's My Refund" status tracker is still having problems.

rimlay

Level 2

Turbo tax sucks this year!!! It’s been over 21 days!! Cant

reach anyone!!! They just keep sending me to the same circle over and over!!! No answers from anyone and then I paid for direct deposit and state tax was mailed??? Dumb!!

mesquitebean

Level 15

@ rimlay wrote:
Turbo tax sucks this year!!! It’s been over 21 days!! Cant
reach anyone!!! They just keep sending me to the same circle over and over!!! No answers from anyone and then I paid for direct deposit and state tax was mailed??? Dumb!!

There is no fee for direct deposit. The vast majority of folks choose direct deposit. The only extra fees are if you chose the option to pay your TurboTax fees out of the Federal refund, which has a $40 service fee ($45 for California filers), or if you chose the MAX Benefits package. The most common of those is choosing to pay one's TurboTax fees out of the Federal refund.

Not all states offer direct deposit for a state refund. If your state does offer direct deposit, and if you indeed chose for your state refund to be direct-deposited, and it was instead mailed, then only the state tax agency can tell you why. It's possible for a bank to refuse a direct deposit, in which case they send it back to the state tax agency, which mails a check.

If your efiled Federal return was accepted, what have you found when you use the IRS "Where's My Refund" tool to check on your Federal refund? Or is not finding your info?

https://www.irs.gov/refunds

If it has been over 21 days since your efiled return was accepted (check at the Tax Home in your account to be sure it was accepted), you can phone the IRS to inquire about the delay. I'll tell you how to reach a live agent at the IRS.

IRS: 800-829-1040 (7AM-7 PM local time) Monday-Friday

When calling the IRS do not choose the first choice re: "Refund", or it will send you to an automated phone line.

First choose your language. Then listen to each menu before making the selection.
Then press 2 for "personal income tax".
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
It will then ask for your SSN, but do not enter it. Just wait. It will likely ask for SSN a second time, but still do not enter it.
Then it will get "tired", and you'll get another menu. Choose 2 for "personal".
Then in the next menu choose 4 for "all other inquiries", and it should transfer you to an agent but expect a long wait.
I usually use a speakerphone so I can work on something else while waiting.

rimlay

Level 2

I did talk to them finally. And they said they couldn’t give me any answers. It was “under review.” She didn’t know anything but it could take 10-12 weeks??? No EIC, only 1 check stub, no extra filings??? It’s crazy!! It’s like they need every excuse to hold our returns this year.

L2181967

Level 2

I'm in indiana and my bars went away and it says still pending now. What's going on?

L2181967

Level 2

My return said it was accepted but now it says still pending why is that?

MichelleLO

Level 15

Have you tracked the status of your state return on Indiana Department of Revenue Refund Status Service's website?

@L2181967

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

L2181967

Level 2

Yes it was accepted and prossesing then afterwards my bars went away and said still pending and would let me know of any updates.

CheetoMango

Level 2

I filed federal tax on March 8th, it’s been 3 days, still pending.

Demon19

Level 2

I’m from PA and I efile on 2/12 which it’s still showing pending. When can I expect it to be clear?

mesquitebean

Level 15

@ Demon19 wrote:
I’m from PA and I efile on 2/12 which it’s still showing pending. When can I expect it to be clear?

Are you asking about a Federal return or a PA state return?

Where are you seeing the word "pending?" Hopefully, you are not referring to the efile status displayed at your Tax Home.

Are you using Online TurboTax? If so, log into your online account, and go to the Tax Home. What status is displayed there for both the Federal and state returns--what term does it use for each one? Does it say pending, accepted, rejected, printed, or what?

Or are you referring to the IRS "Where's My Refund" tool? If so, what are the exact words mentioned there? Does it say "being processed" or "still being processed?"

https://www.irs.gov/refunds

Or are you referring to the PA state refund lookup tool at the PA DOR website?

Demon19

Level 2

I am using online turbo tax and my federal is still showing pending. Why is it taking so long to get accepted or rejected? While I seen a few of my friends not using TurboTax they were able to efile and got accepted by the irs. Is there issue with turbo tax?