@ rimlay wrote:
Turbo tax sucks this year!!! It’s been over 21 days!! Cant
reach anyone!!! They just keep sending me to the same circle over and over!!! No answers from anyone and then I paid for direct deposit and state tax was mailed??? Dumb!!
There is no fee for direct deposit. The vast majority of folks choose direct deposit. The only extra fees are if you chose the option to pay your TurboTax fees out of the Federal refund, which has a $40 service fee ($45 for California filers), or if you chose the MAX Benefits package. The most common of those is choosing to pay one's TurboTax fees out of the Federal refund.
Not all states offer direct deposit for a state refund. If your state does offer direct deposit, and if you indeed chose for your state refund to be direct-deposited, and it was instead mailed, then only the state tax agency can tell you why. It's possible for a bank to refuse a direct deposit, in which case they send it back to the state tax agency, which mails a check.
If your efiled Federal return was accepted, what have you found when you use the IRS "Where's My Refund" tool to check on your Federal refund? Or is not finding your info?
https://www.irs.gov/refunds
If it has been over 21 days since your efiled return was accepted (check at the Tax Home in your account to be sure it was accepted), you can phone the IRS to inquire about the delay. I'll tell you how to reach a live agent at the IRS.
IRS: 800-829-1040 (7AM-7 PM local time) Monday-Friday
When calling the IRS do not choose the first choice re: "Refund", or it will send you to an automated phone line.
- First choose your language. Then listen to each menu before making the selection.
- Then press 2 for "personal income tax".
- Then press 1 for "form, tax history, or payment".
- Then press 3 "for all other questions."
- Then press 2 "for all other questions."
- It will then ask for your SSN, but do not enter it. Just wait. It will likely ask for SSN a second time, but still do not enter it.
- Then it will get "tired", and you'll get another menu. Choose 2 for "personal".
- Then in the next menu choose 4 for "all other inquiries", and it should transfer you to an agent but expect a long wait.
- I usually use a speakerphone so I can work on something else while waiting.
