VA State Tax Return Rejected

[DWvas24]

Same here.  Going back through it and refiling gives the same error.

[Mrb11]

I’m having to wait till my federal is accepted or rejected before I can fix the issue and file again. I tried already and it isn’t acknowledging I filed federal so I have to wait. 

[mkarlisch]

I used the download version, but when I open turbotax there is no "Online" in the banner. When I open my turbotax account there no e-file. Instead it said you have not filed taxes with turbotax. Confused and no way to get a person on the phone or email. Very frustrating experience.

[lblankenship315]

I am having the same problem

[ragz53]

where is the help from turbo tax. va dept. of taxation says they have not received my etax statement and informed me that its your problem for not filing my return. your email stated that when i log in to turbo tax that you will tell me why it was rejected. but according to va taxation, they never received it. what is going on here. 

[DWvas24]

agreed!  Where's the explanation?

[DWvas24]

For those that haven't figured it out.....you need to delete the state return and go through it again.  Was able to file after that without the error and the return was accepted this morning.

[detwilerfam0]

I followed your directions exactly. (used the CD) - Pulled up the return, clicked on the banner at the top on "online", clicked on "update" (even though I had JUST updated the program before this...).  Went through the REVIEW process again (answers were still there, changed nothing), Noted that my federal return was already accepted (in fact, the refund has already been deposited at my bank!) but said my state return had not been filed.  So, jumped the hoops again, hit "SUBMIT".  Turbo Tax did not charge me again to file the VA state return.  Immediately had an email saying my return was "in process" ; within 3 hrs I received a second email saying my state return was accepted.  THANK YOU!!!!

[mkarlisch]

Same happened to my VA return. It was accepted within 3hrs of submitting it again. For my issue, Turbotax did not provide the correct help. Figured it out on my own and crossed my fingers it would be accepted. 

[Mrb11]

mkarlisch had your federal been accepted when you resubmitted?  It won’t let me re-file saying I have to file my state along with my federal. I’m so sick of this bulls...  I will never use turbo tax again 

[mkarlisch]

Yes it was. The TurboTax worksheet showed Federal accepted so I was able to submit only State return. You may need to wait until Fed return is accepted. For me it was about 10 hours of frustration before my resubmitted State return was accepted.

[Mrb11]

Thank you for your reply it helps a lot. My federal is pending but I have had “experts” tell me state can’t process before federal lol. So Turbo just lost a 7 year customer

[Krakower]

My Virginia tax return was rejected. I followed the instructions to open my return and there would be correcting instructions, but none appears

What do I do now?

[DaraLO]

@Krakower what rejection code did you receive?

Also, here is a reference for fixing a rejected tax return: How do I fix a rejected return?

[Mrb11]

@Krakower  Let me guess, the error was a TT software issue?  No code?  I had that happen yet federal is still pending. I called TT and they screen shared so I could show them that I couldn’t fix my state because it wasn’t my mistake to fix and when I go to resubmit it it doesn’t go through and tells me I need to file my state with my federal hahahahaha. What I joke. After we got done the representative admitted to me she had no clue what was going on and I’d just have to sit around looking stupid till the 21 days from submitting is over