TurboTax

File with experts
File your taxes
Experts at your fingertips

An expert helps with your taxes, or does them for you
TurboTax Expert Full Service

TurboTax Expert Assist

TurboTax Self-Employed
Prior year taxes
File myself
File myself
Do it yourself

We'll guide you step-by-step
TurboTax Do It Yourself

TurboTax Self-Employed

TurboTax Desktop
TurboTax Free

Activate your product

Prior year taxes
Business
Business
Business taxes

Get your T2 corporate return done right, your way
TurboTax Business

TurboTax Business Desktop
Tax situations
Tax situations
Tax situations

Find extra guidance for your big life moves
For investors

For 25 and younger

For self-employed

For new to Canada

For life changes
Resources
Resources
Resources

Explore tax tools, get tips, and read reviews
Personal income tax calculator

RRSP savings calculator

Learning hub

TurboTax support (FAQ)

TurboTax community
Pricing

Level 1

Question

VA State Tax Return Rejected

Forum|Forum|5 years ago
February 19, 2021
16 replies
2 views

I received a text msg that our VA state return had been rejected but for me not to worry Turbo Tax would help me fix the problem and for me to check my email for more information. The email stated that the VA Charity was identified as a potential issue in my VA return due to an error in your software. I was told to open my return in Turbo Tax and the details about what's causing the problem would be displayed and that you would walk me through how to fix the problem and help me e-file my return.

When I opened the return there was nothing detailing what I had to fix or even how to refile electronically for the VA state return. My Federal Return has already been accepted and is being processed.

Please help me immediately. This has never happened before.

Regards,

Marie & Michael [last name removed]

[email address removed]

gbowjr

Level 2

Same thing happened to me.

Mrb11

Level 4

I am dealing with the same crap. Don’t think I’ll be using turbo tax anymore after this and the stimulus f-up

jetallman

Level 2

The same thing happened to me. Working on the issue.

mhperry22

Level 2

Same thing happened to me with same code listed. The account access directions to fix appear to be for folks that filed online with TT and not those like me that purchased the CD and filed. Hopefully I'll receive directions tomorrow.

jojo7586

Level 2

Apparently this issue is wide spread. I also received the same text and email. I bought the CD version, but regularly updated. I will never purchase Turbo (Tardy) Tax again.

Nbschwentner

Level 2

This happened to me yesterday. Go to the top left and select state and state review, go through the prompt. (i didn't need to change anything but still needed to go though this process) and sign and submit again. You'll get an email/text it has been done and is processing. Within 48 hours you will see it has been acccepted.

usafalcon

Level 2

Yesterday (February 18) I got an email from TurboTax that my Virginia tax return was rejected. I followed the instructions about opening my return, but there is ZERO information about what to do next. Please fix this so I can get my VA return accepted. Paul [last name removed] [email address removed]

Nbschwentner

Level 2

It says make any changes if prompted to. Like is said I did not need to but I had to review and refile, sign and submit. My state was accepted today. so once you do this it should be a quick turn around.

Beachbenns

Level 2

how did you only submit the state it seems to want to go through the whole dialog again.

charles12

Level 2

Same thing happened to me and you can't get through to a real person to resolve!

DaraLO

Level 12

@Krakower what rejection code did you receive?

Also, here is a reference for fixing a rejected tax return: How do I fix a rejected return?

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

CMS55

Level 2

Same thing here. Had two items marked 'revisit', I did...simple yes, no questions...and now I get the message "It looks like you have a tax situation in the Virginia return that makes it ineligible for e-filing"

"The good news is you can still print your Virginia return and file it by mail."

So...software issue causes a rejection by Virginia. Now I must print my return and mail it in? I 'amended' nothing. Turbo Tax/Intuit has some EXPLAINING to do.

CMS55

Level 2

I made certain that there were NO changes to my State Returns. Went to FORMS and removed all 'amended' worksheets.

I was then able to continue to e-file.

I am going to wait a day or two to make certain that there are no other updates needed.

VirginiaBill

Level 2

My VA efile (2/15/21) was held (pending) then rejected (2/17). I used the CD and had setup TurboTax to do automatic updates. When the tax return is brought up, there is at the top of the banner of turbotax a tab that says 'Online'. Click it and you'll see 'update.' Click it and update your TurboTax. After I did this, I went through and 'REVIEW' and then started the efile process again. TurboTax did not charge me to file state (VA) again. I refiled on 2/18 and it was 'ACCEPTED' early morning hours of 2/19. So far so good!

mkarlisch

Level 2

I used the download version, but when I open turbotax there is no "Online" in the banner. When I open my turbotax account there no e-file. Instead it said you have not filed taxes with turbotax. Confused and no way to get a person on the phone or email. Very frustrating experience.